Total Protect Total Protect Home Warranty1625 NW 136 Ave., Bldg. E, #200Fort Lauderdale, FL 33323954-835-1900 (ph) hmsnational.com A Complete Home rip off company Ft. Lauderdale Nationwide

I had a Fuel Oil furnace go out in December of 2016 and it took Total Protect 3 weeks to get and new one installed -  in the middle of Winter no less.. Even with Total Protects Home warranty service I had to pay a little over $3,000 to get it replaced plus the $100 deductable and $41.95 per month .. I had to call them 7 times to get this done .. The repairman they sent was a complete a*s, rude and unprofessional as all he kept saying is that if he could not get a new furnance installed before Christmas he was going on a 14 day vacation anyways right before Christmas ..

He tore up the side basement door entrance and refused to fix it and Total Protect told me that was not covered and fixing it would be at my costs.. During those 3 weeks without heat a water pipe obtained a leak due to the freezing tempurtures being the house had No Heat and Total Protect told me that was not covered and that was at my costs to fix - even though - it was Total Protect fault that I had No heat for those 3 weeks .. Another huge amount of money I had to pay out because of there slowness to replace my furnace ..

This month I had a Hot Water Heater go out and it took them 2 weeks and 3 days to get a new one installed .. I had to call them 5 times to get information on when it would be installed .. Today I called Total Protect - it took me 3 calls to there Service Center to even get to talk to anyone and then I was transferred 3 times before I got the right department to talk with .. For me to cancel my policy and they told me for me to do so it would cost me another $251.70 to cancel - even with being with them for 8 years now ..

I had to pay that amount to cancel and if I did not they would sue me and place a lien on my house in order to get there money.. I am going to have to continue to pay them now until November and can not cancel my policy with them and would have to continue to pay the $41.95 per month .. Then in Novermber I can cancel without a cancellation fee.. Total Protect is a complet Rip Off for anyone who wants or desires a Home Warranty company to help them protect there home .. All they care about is there bottrom line and care nothing for their Customers or their problems ..  A word to the Wise - Do Not Use Totasl Protect as they really protect nothing - except themselves ..  ..