Toys R Us employees steal from customers and don't act on reports of employee theft mesa Arizona

TO:
John H Eyler Jr, CEO
Toys R Us
461 From Road
Paramus, NJ 07652

Dear John H Eyler Jr,

Help! I have a complaint with management that I want to bring to your attention, and I hope you can deal with this issue quickly. I'm sure you will go out of your way to keep your customers happy. This incident has angered me to no end.

I'm talking about your store located at Power Road
Mesa Arizona. If it means anything, my child's age is older than 8. Here's the situation:


My 14 year old son and I were at the Mesa Toys R Us on Power road today and he found a $100 bill on the floor by the cash register.

We turned it in to the Clerk at register 11 "Stephanie". When I called the manager back to make sure it was given to her it hadn't been. She said the employee was now at luch, but would check. The clerk didn't turn it in, and further denies that anyone gave her any money.

In the meantime the people that lost it called to claim it and were told no one had turned it in yet.

When I realized the cashier had stolen the money I called Mesa police and met them back at the store and the girl lied and said the $100 on her--
she found in the parking lot.

Although it makes no sense that we sould lie about this it is her word against ours. I hope the people that lost their money get it back somehow.

Without hard evidence at this point she can't be prosecuted. She stood there and lied to me and my son. It is a terrible way to teach children to do the right thing and then have this happen.

Hopefully the people that lost their money will be contacted and corroborate their loss. What a horrible human being to do this to people at this time of year!

I've asked all my friends to DO THE RIGHT THING! Let the company know that their employees represent them and that you won't shop there. Let people know this holiday season that
people are accountable and should do the right thing! I expected that money
to be returned to the owner or used to purchase toys to charity!


Here's what I expect you to do:
1. fire the employee in question. Stehpanie at register 11 at 3:51 pm 2/18/02
2. make sure that the people that called and lost their money get it and that they provide the police with the evidence they need to prosecute
3. if neither 1 and 2 are done then contact me that you are donating $100 worth of toys to a local charity like a Christmas Angel.


Based on all of my experiences with your company, I am extremely ticked off. As far as shopping with you in the future is concerned, you can count me out. I'm definitely sure I will never recommend you to any of my friends or family.

As I said, I'm sure you value your customers and will want to address this complaint quickly. I look forward to hearing from you soon. Thanks.

debi
gilbert, Arizona
U.S.A.