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Report: #1447492

Complaint Review: Tracfone - Miami Florida

  • Submitted:
  • Updated:
  • Reported By: george — oak forest Illinois United States
  • Tracfone 9700 N.W. 112th Avenue Miami, Florida United States

Tracfone Tracfone loss of service, add minutes, phone shows 273 minutes left. Miami Florida

*UPDATE Employee: Tracfone Tracfone loss of service, add minutes, phone shows 273 minutes left. Miami Florida

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After being a Tracfone customer for years.  I have over the past year had attepted to make a call, this has happened to two different phones different numbers, and phone states to add time. Checking the Tracfone app shows there is plenty of time left, today phone had 273 minutes showing on phone rarely used, until you contact Tracfone, and they state you don't have minutes. Looking this up again and wham no minutes left. this also happened some months ago with another Tracfone same situation which I just had to add time which also changes you date to refill. 

This report was posted on Ripoff Report on 06/14/2018 04:05 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tracfone/miami-florida-33178/tracfone-tracfone-loss-of-service-add-minutes-phone-shows-273-minutes-left-miami-flor-1447492. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Tracfone Tracfone loss of service, add minutes, phone shows 273 minutes left. Miami Florida

AUTHOR: Tracfone - (United States)

POSTED: Wednesday, July 04, 2018

Hi George,

This is Mellannie and I work for TracFone Wireless. I have read your post in this blog. Please accept our sincere apologies for the trouble you have gone through. We would really want to help you and fix the problem as soon as possible. Feel free to contact us through chat at bit.ly/2qdrKHH for further assistance. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help keywords with valuable information. Thank you.

Mellannie

TracFone Wireless

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