Report: #1457910

Complaint Review: tracfone -

  • Submitted:
  • Updated:
  • Reported By: terry — milwaukee United States
  • tracfone United States

tracfone disconnected my phone for no reason

*UPDATE Employee: tracfone disconnected my phone for no reason

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I had a tracfone with 2 months and over 1000 minutes left. they disconnected me for no reason. they gave me no warning and even were sending me texts to buy more minutes. i spent 3 hours on the phone with these con artists and all they did was connect me with one liar after another. final one woman got tired of my questions and told me tracfone was disconnecting all the phones like mine.

Be careful of this this "bait and switch" scam tracfone is running. they don't honor the agreement that they enter into when you buy their minute cards. this may be o.k. in north korea but in the U.S.A. it's shameful.

This report was posted on Ripoff Report on 08/23/2018 02:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tracfone/tracfone-disconnected-my-phone-for-no-reason-1457910. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

tracfone disconnected my phone for no reason

AUTHOR: Tracfone - (United States)

POSTED: Thursday, September 06, 2018

Hi Terry

This is Mellannie from TracFone Wireless and I have read your post. I am so sorry for the inconvenience you have gone through with your phone service. Please know that we never intend to cause any trouble. We hope to work with you very soon to fix the problem. Feel free to chat with us at http://bit.ly/2qdrKHH for further assistance. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

TracFone Wireless

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