Complaint Review: Trex
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
Trex responded with a "free" cleaning kit. I applied the cleaning solution as directed. It did clear the deck of mold for a few weeks but it's back worse then before. But it also made the product lighter in color.
Contacted Trex again in 2011 asking for compensation to replace the defective Trex Brasillia product. We received a letter back in November 2011 stating "they take their customers very seriously and carully examine all presented material to determine whether a condition falls under a Trex warranty".
They went on further to explain that "mold and mildew grows on all decking materials but the performance of the deck is not affected". [continued below]....
They went on to say:
"However as a good gesture, Trex offers to arrange for the deck to be professionally cleaned." "Please accept this offer as a resolution to your concerns with Trex deck. Please sign the letter below and return to Trex. Upon receipt. a cleaning contractor will be supplied and will contact you to make arrangements"
If I signed this it would absolve Trex from any futher obligations. Needless to say I did not sign the letter. Do you research prior to choosing your deck material. My advice is to avoid any Trex product.
This report was posted on Ripoff Report on 04/24/2012 05:21 AM and is a permanent record located here: https://www.ripoffreport.com/reports/trex/internet/trex-refuses-to-replace-defective-brasilla-deck-material-covered-with-black-mold-internet-872887. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here: