TRI-STAR PRODUCTS Tri-Start TV Tweezer Tv commercial sent six times the amount ordered and won't refund money. Reading Pennsylvania And Fairfield, New Jersey

In January, 2008, I ordered one pair of tweezers from a TV commercial. Total cost was $19.95 plus sales tax and shipping. My order arrived with six tweezers and no invoice. My credit card statement showed a charge of $161.64 cents. I called the company to report the error and was told they would have to review the phone call pertaining to my order and would call me back within 24 hours.

When I received no call from them after 24 hours had elapsed, I called again. The operator would not give me her name upon request and told me to call back in 1/2 hour as their system was down. Suspiciously, their system for taking orders, however, was not down as I had the option to push a button for sales. It seems only the customer service system was down.

I called back after one hour to be told by the customer service rep that they needed more time. I demanded to speak to the president of the company. She told me he was out. I asked for the vice-president. Seems he was out as well. I asked for her superior and she finally tranferred me to someone named Philamena. Philamena told me she had to check the phone records and would call me back. I told her I would prefer to stay on the line this time while she checked and subsequently got cut off. They never called me back or followed up.

I owned a mail order company for 20 years and know for a fact that it takes less that one minute to locate a sales history and rectify any problems with an order. This company is obviously out to defraud the consumer.

Mj
Nipomo, California
U.S.A.