Complaint Review: TripRes.com - Las Vegas Nevada
- TripRes.com Las Vegas, Nevada United States of America
- Phone: 18002550383
- Web: www.tripres.com
- Category: Travel Agencies
TripRes.com Corrupt and unethical business practices! Las Vegas, Nevada
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I booked a hotel reservation on tripres.com and 2 days later I realized I couldn't use that reservation and needed to cancel. They told me they would charge $50 per person to cancel. Which meant a $100 cancellation for a $150 room reservation. This is ridiculous since my reservation is 2 months away!!! They stated it is because they get charged fees from the hotel for cancelling. I was in the hotel business and know for a fact that they do not charge fees for cancelling when it is 7 days or more away from the check in date. So for the supervisor to tell me that a $100 cancellation fee is required to cover cancellation costs is absolute corruption.
He stated that the terms and conditions state this, but when have you ever scene a booking site like Hotels.com, expedia, travelocity, etc. state "Outside of 7 days from the arrival date, a $50.00 cancellation fee per person will be applied on all itineraries".
Outside of 7 days???!??!?! Every website I have ever seen always says within 7 days. Plus couldn't I interpret "Outside" to mean "Except for reservations over 7 days, a $50 cancellation fee....."
This website needs to be shut down because this is completely wrong and unethical!!!
This report was posted on Ripoff Report on 11/13/2011 10:48 AM and is a permanent record located here: https://www.ripoffreport.com/reports/triprescom/las-vegas-nevada-/triprescom-corrupt-and-unethical-business-practices-las-vegas-nevada-797541. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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