TRX Software Switching software in midstream due to inefficiency of TRX Murfreesboro, Tennessee

I find a need to switch from TRX to another software midstream because of the problems with TRX. Below are a few of the reasons:

• As of March 10, 2013, AZ has not been released for e-file.



• The 8949 input is incomplete. They promised to fix it with three days; it still has not been fixed.



• The support unit does not know about their own software. They are understanding but cant help you.



• When I spoke with a supervisor, he suggested one option is to purchase another program.



• If you want to add a 1099M on the other income line, you must input twice. It makes me wonder if all of the input is recorded on the proper forms.



• I have been on hold on the telephone for hours at a time waiting for technical support.



• When emails are sent to the company about AZ efiling, they do not respond.