UHaul RIP OFF

I am unable to read these complaints without commenting. I worked in the corporate office in both the Customer Service and Emergency Road Service area as a Manager and you folks are just the tip of the iceberg.

First of all, DO NOT use the 1-800-go uhaul or the internet to make a reservation. These folks are told to keep making reservations until someone from that states regional office says they are too over booked. If you go directly to the Uhaul center in your area you have better luck that the center Manager will fill the reservations he made before filling the ones from the 800 # or internet.

Second, DO NOT give your credit card # unless you are okay with it be charged. As soon as you give a # you gave them permission to start charging your card.

Third, always check the trucks condition. If it doesn't look road worthy it most likely isn't. People are constantly broke down with flat tires and trucks not starting just simply because the location that dispatched the truck did not do a check on it. Sometimes there is such a turn around on these trucks that as soon as it is checked in there is someone there waiting for it and it goes right back out.

Fourth, read your contract thoroughly before signing and make sure the correct fuel level is marked. You will not be refunded or reimbursed for fuel. Make sure your are aware of what your are being charged. If you do not purchase the insurance make sure you mark every little scratch, dent and ding or I gaurantee you will be charged for the "damage".

Hope this will help every with their adventures with Uhaul. Me personally, I used Ryder for my long distance move. I saw first hand too many people stranded in the middle of nowhere with no mechanics available to assist them. If they were lucky they could get one to them within 2 hours.

I am unable to read these complaints without commenting. I worked in the corporate office in both the Customer Service and Emergency Road Service area as a Manager and you folks are just the tip of the iceberg.

First of all, DO NOT use the 1-800-go uhaul or the internet to make a reservation. These folks are told to keep making reservations until someone from that states regional office says they are too over booked. If you go directly to the Uhaul center in your area you have better luck that the center Manager will fill the reservations he made before filling the ones from the 800 # or internet.

Second, DO NOT give your credit card # unless you are okay with it be charged. As soon as you give a # you gave them permission to start charging your card.

Third, always check the trucks condition. If it doesn't look road worthy it most likely isn't. People are constantly broke down with flat tires and trucks not starting just simply because the location that dispatched the truck did not do a check on it. Sometimes there is such a turn around on these trucks that as soon as it is checked in there is someone there waiting for it and it goes right back out.

Fourth, read your contract thoroughly before signing and make sure the correct fuel level is marked. You will not be refunded or reimbursed for fuel. Make sure your are aware of what your are being charged. If you do not purchase the insurance make sure you mark every little scratch, dent and ding or I gaurantee you will be charged for the "damage".

Hope this will help every with their adventures with Uhaul. Me personally, I used Ryder for my long distance move. I saw first hand too many people stranded in the middle of nowhere with no mechanics available to assist them. If they were lucky they could get one to them within 2 hours.

NINE TIMES OUT OF TEN IF YOU WILL LISTEN TO WHAT THE UHUAL REPRESENATIVE IS TELLING YOU, AND READ AT LEAST PART OF YOUR CONTRACT YOU WONT HAVE A PROBLEM AND IF YOU DO YOU WILL KNOW THE QUICKEST AND BEST WAY TO GET IT RESOLVED.

IT HAS BEEN MY EXPERIANCE AS A ASSISTANT MANAGER AT A UHUAL CENTER THAT MOST OF THE PROBLEMS THAT A CUSTOMER HAS COULD HAVE BEEN EASILY AVOIDED IF THE CUSTOMER HAD JUST FOLLOWED PROPER PROCEDURE, AT AT LEAST READ THERE CONTRACT

I use to be a assistant manager at a U-Haul center for two and a half years, the key to getting satisfaction here is to contact the nearest U-Haul center if the dealer well not help.

Sometimes the center can get you better truck but only if they have one on hand. Or you can call the 1-800 number that is on the contract (remember to have the contract in the truck at all times losing it will complicate things) the number will call the nearest marketing company headquarters that number will call an area called "traffic" they control the flow of trucks from one center to another, (after all its not the centers job to get the trucks in, it's traffic's).

Now they can help find the nearist trucks on hand, or they can arrange some sort of compensation for your trouble.

Remember sometimes being nice will get you much farther then being mean, but not all time. I hope this helps.