Complaint Review: UGlu - Internet Internet
- UGlu Internet United States of America
- Phone: 1-888-453-1245
- Web: uglu.com
- Category: Hardware & Tools
UGlu u glu, u glue, uglue, youglue, you glue, youglu, you glu ordering scam. No option to cancel, no chance to approve, random charges. TRUE RIP OFF! Internet
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I placed an order for UGlu on their website. I should have realized there was something fishy when they REQUIRED my credit card on the first page.
The commercial pitched the UGlue package for $10 plus S/H. They would double my order for "free" if I just paid extra shipping and handling. I decided I wanted the "free" double, as I figured I was going to pay for it anyway, so I gave them my CC #, against my better judgment, and continued with my order. The next screen was offering a special promotion called the "deluxe package" for $10 plus $4 S/H. It didn't say this was an EXTRA charge, just a charge. I figured if it was extra, I would just remove it when the time came to confirm my order, so I didn't think much of it. The next 3 pages were further "special offers", 2 of them not even remotely related to UGlu! I was getting more and more uneasy about this.
When I clicked "no" on the last "special offer", the next screen pops up with my order listed on it. It took me a moment to realize, this isn't a "confirming your order" kind of screen! This is a "Here is your receipt" kind of page! OMG! There is no way this is legal! (actually, I checked. It is legal, but frowned on by pretty much everyone) Ok, at this point, I was really upset with their business practices, but not furious.......yet.
Then I noticed the total! This item, advertised at $10 plus S/H, had increased in price to $51.94!!!!!!! It's hard to yell with numbers so THAT WAS FIFTY ONE DOLLARS AND NINETY FOUR CENTS!!! The receipt is not itemized, so I have no clue what drove my prices up so high, but THAT IS RIDICULOUS!
I called to cancel the order the next day. The guy on the phone was very abrupt and sounded like he was simply furious with me for canceling the order! I told him I would consider just buying the advertised $10 item with a single shipping charge and I didn't want to double my order for "free" because it's not really free. He actually laughed at me! I've never been a violent kinda guy, but this guy needed a thunk! He told me the price of the UGlue package, with the "free" doubled order, after S/H, was $23.98. Then he told me that, if I didn't want to double my order for "free", the shipping was actually $13.98!!!!!! That equals a BLATANT LIE AND FALSE ADVERTISING!
I told him to cancel my order completely and he told me my refund could take FOUR TO SIX WEEKS! I asked why it took so long and he told me it takes that long for the bank to process the refund. This is total BULL! At the most, a week.
Long story, I know, but I want everyone who reads this to understand I am not a wacky customer, nor am I unreasonable. I just wanted what they advertised. I just wanted them to provide the most basic of courtesies the vast majority of other online retailers offer. Be warned. I wouldn't buy this stuff now if it came with a car!
This report was posted on Ripoff Report on 07/30/2010 03:56 PM and is a permanent record located here: https://www.ripoffreport.com/reports/uglu/internet/uglu-u-glu-u-glue-uglue-youglue-you-glue-youglu-you-glu-ordering-scam-no-option-to-627794. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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