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Report: #388533

Complaint Review: Ultimate Warranty Corp - Rocky River Ohio

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  • Reported By: Sumter South Carolina
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  • Ultimate Warranty Corp 21350 Center Ridge Rd. Rocky River, Ohio U.S.A.

Ultimate Warranty Corp Aka TPA Risk Management Filing a Claim currently Rocky River Ohio


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This is my story:

CLAIM IN PROGRESS: I am the owner of a 2001 Civic covered under an Ultimate Warranty Platinum protection (whatever that means now) contract that is facing about $2500 in repairs, some of which are covered in the warranty. Will the Attorney General help at all? Has anyone contacted Consumer protction Agency, Federal Trade Commision. I haven't filed the claim yet.

A week ago (Friday) my dealer called them and told them we would be making a claim on a bad power steering pump. They wanted to hold off on ordering the part and see if they could get a cheaper one and order it in. They said they would call back that day or on Monday. My dealer also said I had bad ball joints and needed new struts. The ball joints have play, left side has grease coming out, and should be replaced. It was Monday and they never called back so I had my dealer order factory replacement parts.

Wednesday I left my vehicle with the dealer and they began fixing the vehicle and called the (800)576-5113 number and told them it was in the shop being worked on. THEN they said they were sending out an inspector to make sure my Honda DEALER isn't lying. This inspector person wasn't mentioned at all on Friday when my dealer called them saying they were making a claim on the power steering pump. They don't believe that a certified mechanic can diagnose bad car parts. This inspector person will take 24-48hrs to come out and inspect my vehicle at the dealership, all the while I am without a car. They told my dealer that they didn't want the factory power steering pump that had already been ordered (although they failed to call us back after we told them Friday it needed to be replaced). The dealer can't put crappy cheap parts into an auto and I don't want is my car.

I called Ultimate Warranty and they said they were not covering the ball joints because the certified lifetime mechanic had already fixed them. They had to physically be on my car still, untouched. The dealership has saved the ball joints to show the inspector. I had to call my dealer back to tell the mechanic to not fix my power steering pump. This is absolutely insane.

They want to put cheap parts in my car (not factory) and not pay for all the labor. It also sounds like my car should be in such a condition for them to pay for it that it could literally fall apart resulting in a potentially fatal crash. Sounds like a scam. When I call the receivership company they don't sound like they intend to re-imbuse me at all. Has anyone had any luck at all getting re-imbursed?

From what I read this company was supposed to put the amount paid for the contract into a Claims Fund and they were spending it elsewhere. If you are going to warranty used vehicles, expect them to break down. People who buy used auto's aren't rich and a warranty is nice to have to cover major repairs.

It sounds like the receivership isn't afraid of facing any Consumer protection agencies. They keep pelting me with new "regulations and rules" like I'm the one at fault.

Laura G
Sumter, South Carolina

This report was posted on Ripoff Report on 11/06/2008 10:02 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report


AUTHOR: Laura g - (U.S.A.)

POSTED: Thursday, November 06, 2008


Ultimate Warranty Corp is in receivership. I am filing a claim.

I was called yesterday at approx. 10:45AM by my dealer service center that someone had to come out and physically inspect that my vehicle's power steering pump and ball joints were faulty.

I in-turn called Ultimate warranty to verify that information and they said it would be 24-48hrs for their agent to inspect my vehicle. This was unknown since the claim was filed last Friday. Since my car was already in the shop and the ball joints were repaired, they stated they weren't going to cover them because their inspector needed to see them on the vehicle.

I waited and called the company back around noon today to get the status of the "inspector". They said they would call me right back with when the inspector was coming to see my car and did not call back.

I contacted South Carolina Department of Insurance this morning and was given a name to talk to within "Ultimate Warranty" that may provide some help. I called back with the anonymous name at 3:52PM today and asked politely to be transferred. The woman on the phone then angrily asked me my name and I preceded to ask, "Is he/she available?" Then she demanded my name angrily (nearly violent) another two times before transferring me to a voice mail. I will update this again after I've talked to this person (will they actually help?).

I have a claim currently filed for a power steering pump valued at $450.00 and labor. My coverage from this warranty will be $350.00. They claim that it is a minimum coverage (Cheap) of cost although I can't find that anywhere on my contract. I will check again.

At approx 3:52pm today I was informed the inspector will not come to see my car and they have approved the $350.00 for the power steering pump. If this person never saw the power steering pump then they never saw the ball joints (I still have, pending) and it should all be covered.

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