Ultralife Fitness cancelled TWICE and STILL charged!! RIPOFF!! South Jordan Utah EDitor's Suggestions on how to get your money back into your bank account!

Back in August I had ordered the Ultralife PM. I received the shipment and payed for it and everything was fine. I decided that this wasnt great for me personally, so I logged on to their website and cancelled my membership in September. Then I recived another shipment in September and when I called, they said it was because I had cancelled too late for that cycle- OK fine. So I cancelled then- so that I would not be charged for October. Well, October came and I was charged and received another shipment. When I called that time, I was told that cancelling online only cancels the fitness membership and that I needed to call in personally to cancel the pills. So I had them cancelled right then while I was on the phone. OK good. Done. WRONG! Today is November 10 and guess what- 2 charges have been taken from my card- SOOO I called again and was told that the pills were cancelled back in October but that I never cancelled the fitness membership and when I explained that it was done back in September- She told me that it was not cancelled properly. How can it be done wrong when all you have to do is hit the button that says CANCEL MEMBERSHIP??

So they proceed to tell me that I was being charged for October AND now November!! They refused to refund money and basically said I paid for what I agreed to, which is fine if I had NOT CANCELLED BACK IN SEPTEMBER!!!!! Then they ask me for the two confirmation numbers from the cancellations- I had some computer issues and could not retrieve them and because of this I was out of luck. Dont you think that THEY could see that if THEY are the ones who sent it? I spoke to them three times today and got nowhere and then on top of that I spoke to the same lady TWICE and the second time I had specifically asked for a supervisor and she portrayed to be just that. I have never had anyone treat me like I was that stupid and have someone be so AGAINST customer service in my life!! And to top it all off of course these charges were not expected by me so now I will be facing SEVERAL charges from my bank because of the funds needed not being there for other commitments- which I might add happened with the charges in OCTOBER also that I just LET go thinking it could have been my own fault!! Which I now know to be otherwise-They are very unwilling to make things right and in my research here it seems that I am not the only one who has been RIPPED OFF by them. And as far as the responses from the company- where was he when all this was happening today and their associates were treating ME like I was the idiot? I am hoping to have a full refund as soon as possible- And have already reported them to my bank- A full refund would be the HONEST thing to do.

Rhonda
Sparks, Nevada
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

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...the victims' advocate

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CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.