United Auto Protection American Auto Shield I purchaed a extended warranty for my 2009 Expedition in nov 2012, i paid unitl it was paid in full. I have had some late payments but i made arrangments each time to pay and did so. I tried to file a claim and was denied they was very rude and disrepectful so i still stayed and paid. I call my July 2014 payment in the last week of june and talked to Erin and she assured me they would draft my account 1 july 2014 so that my contract would not be terminated. She called me 2-4 days later stating she forgot to run my payment through therefore my contract was terminated. I had to pay 3 pays 1 Aug 2014 to reinstate my account and it was paid in full. My account would not have been terminated if Erin and United Auto Protection had did their job. now they talk real nasty and rude about me being late and I will not be getting a refund due to termination and reinstatement of contract. This is the rudist and ugly talking people I have ever talked with and I want it known that they are a rip off company all they want is money and pay for no repairs. Saint Charles Missouri