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Report: #1164336

Complaint Review: United Auto Protection - Nationwide

  • Submitted:
  • Updated:
  • Reported By: HopeCitz — Maryland
  • Author Not Confirmed What's this?
  • Why?
  • United Auto Protection Nationwide USA

United Auto Protection Omnisure Group LLC. SCAM!!!!!!!!!!!!! Nationwide

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The people that work at United Auto Protection via Omnisure are the scum of the face of the earth. I called to cancel my auto warranty that I had with them for only 3 month because I got wind that it really was a scam. I showed my car dealership that I have gone to for years the warranty and they basically said it covers nothing and that most places would not accept it. So I called and respectful told them I wanted to cancel my plan, HERE IS WHERE THEY START TO TRY TO TRICK YOU!! They put you on hold for like a minute or so with no music and no sound... so you think they hung up on you.... they DIDN'T... after a minute or so the music came on and I was directed to a customer service rep. He asked me why I called and I told him to cancel my warranty. He asked why and I told him I simply do not need this coverage anymore. Now, most companies would try to sell you at this point about how great there plan is and after you say no again they stop... THEY DID NOT STOP....he kept going on and on about why I should not cancel... I kept telling him I just want to cancel my policy because I do not need it. I asked for a manager and he said he did not have one!! He told me I was being HOSTILE and was very rude to me... telling me is this how I talk to people... he was just trying to hold a conversation.. That it is not about the policy anymore... just about how I talk to people.. I never disrespected him... I just kept saying the same thing over and over again... that I wanted to cancel my policy because I do not need it. Finally after what seemed like forever he told me that he has to wait to get my information to take the next step. I said ok and how long will that take sir and he said I don't know…2- 7 minutes. I said I will wait. While I waited he continued to talk to be in a very rude manner and how I need to keep this policy. After like 5 minutes I asked does he have my information yet and he continued to bash me saying how rude I am and is this how I talk to people. I JUST ASKED A SIMPLE QUESTION!  After being on the phone with him for over 15 minutes he said that they would put a hold on my account and I should not get charged anymore. I asked for a confirmation email or some form of confirmation and they said that they could not provide it. I really think this company hires people to make their customers look and sound stupid when all they ask for is a simple request. They are horrible people and DO NOT EVER GET ANYTHING  FROM THIS COMPANY!!! I am a little skeptical if they actually canceled my plan from other reviews I read so I canceled the credit card I used so they would not have an account to use. It clearly states in the warranty that failure to pay will result in cancellation. So I took the step to make sure they will never get another dime from me. DO NOT USE THIS COMPANY... THEY’RE A SCAM AND VERY RUDE.

This report was posted on Ripoff Report on 07/23/2014 09:54 AM and is a permanent record located here: https://www.ripoffreport.com/reports/united-auto-protection/nationwide/united-auto-protection-omnisure-group-llc-scam-nationwide-1164336. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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