Complaint Review: United Parcel Service - Atlanta Georgia
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- Author Not Confirmed
- United Parcel Service 55 Glenlake Parkway NE Atlanta, Georgia USA
- Phone:
- Web: ups.com
- Category: Shipping & Handling
United Parcel Service UPS Bait and Switch-UPS Style Atlanta Georgia
*Consumer Comment: Who exactly packed the speakers?
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On December 29, 2014 I paid for wrapping, boxing, insurance and delivery of 2 Bose speakers to a Dallas TX address. On January 6, 2015, they were delivered in damaged condition. Now UPS is demanding that I should have told the buyer to retain the original packaging and should have had the buyer provide me his phone number, and since I did not, the insurance is void. The packed it, they shipped it, they damaged it, and now they advise me after the fact that the insurance they took my money for is not useful.
I have pictures of the damaged speakers and evidence they arrived damaged, but no one from UPS will accept the evidence as they say they have to see the original packaging. This is nothing less than bait and switch UPS style.
This report was posted on Ripoff Report on 01/13/2015 05:29 PM and is a permanent record located here: https://www.ripoffreport.com/reports/united-parcel-service/atlanta-georgia-30328/united-parcel-service-ups-bait-and-switch-ups-style-atlanta-georgia-1201467. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Who exactly packed the speakers?
AUTHOR: Seeworthy - ()
SUBMITTED: Friday, January 16, 2015
If you had the speakers packaged at a The UPS Store, they have the Pack and Ship Guarantee. No inspection is necessary to approve a claim. You should get the shipping, packaging costs, and proof of value reimbursed to you. If you had it packed somewhere else, you're probable out of luck. In the event of a claim, all carriers require inspection of the shipping container and the packaging. The reason for this should be obvious.
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