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Report: #1205385

Complaint Review: United Parcel Service - Nationwide

  • Submitted:
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  • Reported By: Jim — Temple City California
  • Author Not Confirmed What's this?
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  • United Parcel Service Nationwide USA

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In the past 4 weeks we have been fined with an extra $2.00 to $4.00 dollars per shipment by UPS. UPS is now takingour shipments and measuring them, adding and inch to the height then calculating dimentional weight. I ship in a 7x7x12 box. They claim its a 7x7x13 box by random audit. They then multiply 7 x7 x13 then divid by 166 and end up with a dimentional weight of 3.83 pounds rounded up to 4 pounds. Then they fine me for the difference in shipping charges. According to their software there is no costing difference between 12 and 13 inches.WTF!

Now mulitply $2.50 average fine by millions of accounts, weekely and UPS ends up with profits in the 8 figures monthly. It makes me sick that they rule the delivery industry.

This report was posted on Ripoff Report on 01/29/2015 04:10 PM and is a permanent record located here: https://www.ripoffreport.com/reports/united-parcel-service/nationwide/united-parcel-service-ups-ups-is-now-charging-dimensional-weightbeware-nation-wide-nat-1205385. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
2Author
3Consumer
0Employee/Owner

#5 Consumer Comment

What is the reason for not answering the question that would help explain your problem?

AUTHOR: Seeworthy - ()

POSTED: Wednesday, February 04, 2015

Were you avoiding the answer to questions necessary to evaluate your problem? As mentioned (and ignored), the 1" deviation that you are concerned about would not make a rate difference in either size. Another question (also ignored) was whether you are correctly checking the Residential Delivery box when your shipment is in fact going to a residence. 

Though it may not qualify me as an "expert", I have shipped with UPS WorldShip and FedEx Ship Manager softwares for over twelve years. My combined monthly volume averages over $10K/month (not including December). Each Monday, I review my bills and pay them online. Depending on volume, I may have one to maybe fifteen billing adjustments each week. With UPS, some adjustments are actually a credit as an auditor determined a size that was smaller than we had entered.

The most important question (again ignored) was why UPS is stating there should be a rate deviation. Any billing adjustments are clearly explained on UPS and FedEx statements. Since your concern has nothing to do with dimensional weight, what did UPS state was the reason? This website makes it simple to provide an attachment, so you could include a billing adjustment page which clearly defines any adjustments to rates. You could do this in much less time than it took to type your last response, even without bothering with a spell checker. 

 

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#4 Author of original report

More on the subject

AUTHOR: Jim - ()

POSTED: Tuesday, February 03, 2015

We are an industrial wholesaler. Loads of boxes ship every day. The boxes in question are 7x7x7 (1 pound) and 7x7x12 (4 pounds). If I mixed up the box sizes, deal with it and get over it. We have been fined on both sizes. And in both cases, UPS over measured and rounded up to the next height measurement, thus generating themselvs extra income, fraudulently. Since you seem to be pro UPS Seaworthy, I will bill you for the fraudulent overcharges and we will see how long you tolarate it.

So whats your next inspired put down and insult going to be Seaworthy?

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#3 Consumer Comment

Some additional mouthing off.

AUTHOR: Seeworthy - ()

POSTED: Tuesday, February 03, 2015

In your original report, you had indicated that your boxes were 7X7X12. Now they're 7X7X7. Which is it? Guess I'm not paying attention again. The difference between those two sizes would explain the rate difference. Regardless, the 7" to 8" or the 12" to 13" would make no difference on the rate (or "fine" as you put it).

The basic calculation for dimensional weight is used to determine dimensional weight only. The weight used is the greater of the dimensional weight or the actual weight. Perhaps I wasn't paying attention, but I can not find where you had mentioned the actual weight. So, for now, let's just assume the actual weight was less than the dimensional weight. 

Since the 1" dimension discrepancy indeed makes no difference in shipping rate, what did UPS tell you to justify the $2-4 "fine". Obviously,  your badgering of the dimensional weight that carriers use has nothing to do with the "fine". Until you give a rational explanation of the $2-4 rate difference, speculation would assume it is due to other factors. For instance, carrier websites default to business deliveries. If applicable, are you checking the Residential Delivery box? To eliminate the speculation that you made an error, perhaps you could be a little more specific what UPS told you about the rate deviation. The parameters you've given indicate that your perceived "fine" has nothing to do with dimensional weight. How about simply attaching a photo of your bill illustrating the charges?

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#2 Author of original report

Pay attention Seaworthy

AUTHOR: Jim - ()

POSTED: Monday, February 02, 2015

Pay attention Seaworth instead of mouthing off.

My boxes are measured at 7x7x7-3/8 which include packing slip on the outside. Now read below because this is how UPS is to determine billing. So as you, Seaworthy can obviously see, my box should have been measured at 7x7x7. It's apparent the box meausing people at UPS are not being honest, regardless of the rules, thus rendering a $2.00 to $4.00 additional charge to each package which I consider a fine. Enough said!

Per UPS rules: Determine the package dimensions in inches. For each dimension, measure at the longest point, rounding each measurement to the nearest whole number (for example, 1.00 to 1.49 will be considered 1, and 1.50 to 1.99 will be considered 2).

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#1 Consumer Comment

Since when is a normal fee a fine??

AUTHOR: Seeworthy - ()

POSTED: Sunday, February 01, 2015

Dimensional weight is nothing new. UPS just added containers under 166 cubic inches to the list. You ship a large box with two pounds of feathers, then you'll pay for the space the box takes up. If you want to take up somebody elses space for free, then ship with someone else. Why not try FedEx. Oh wait...they started doinfg this before UPS. So try USPS, but don't complain when your package is misdelivered with no GPS...and have fun when their $50 dimensional weight surcharge kicks in. 

Are you one of those very large people that demands to pay for one plane ticket when you need a seat for each buttcheek?

 

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