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Report: #503530

Complaint Review: UPS Freight - Richmond Virginia

  • Submitted:
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  • Reported By: dlanski — Florida USA
  • Author Not Confirmed What's this?
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  • UPS Freight http://upsfreight.com/ Richmond, Virginia United States of America

UPS Freight UPS Poor customer service and second delivery attempt rip-off Richmond, Virginia

*UPDATE EX-employee responds: UPS Freight is full of it.

*Consumer Comment: It's humorous everytime someone has an ignorant tantrum.

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Had a horrendous experience with UPS Freight. The regular residential service seems very good. They are helpful and try accommodate in every way. Spoke to their freight service and was seriously taken back.

They were not rude, just kept me going in circles and not listening to any of my complaints. Ended talking to a supervisor without any resolution.

Now I know that UPS Freight assumes that You WILL be at the delivery location from 6AM to 6PM, and has no intention of trying to contact anyone when they actually want to make the delivery. Additionally, get ready to be charged $69 for them to re-deliver if you manage to miss the first delivery.

Do you say you did not authorize the charge? Well...it was in the small print when you sign for the shipment - You are welcome.

Now FedEx looks much better, and DHL too. Unfortunately, DHL is out of business for domestic. So FedEx is the only game.

Too bad - my opinion of UPS was pretty high before this episode.

This report was posted on Ripoff Report on 10/02/2009 08:42 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ups-freight/richmond-virginia-/ups-freight-ups-poor-customer-service-and-second-delivery-attempt-rip-off-richmond-virgin-503530. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 UPDATE EX-employee responds

UPS Freight is full of it.

AUTHOR: Jerry - ()

POSTED: Thursday, September 12, 2013

I used to drive for UPS Freight and the company is very arrogant from the director down to the company drivers. Ups Freight has poor communication skills being the reason why loads are late and damaged. Their security is a pad lock on a gate over the weekend no security cameras, dogs, officers at all. The freight is on the dock which anyone can access by simply walking on it. UPS Freight will sink as a company because of its no care, no concern attitude. If it was up to me the UPS Freight would already had sunk. I had a load they gave me to drive not telling me the load had to surely arrive and it was already 5 hours lay so I drove about 500 miles and I was sleepy so I took a nap well UPS Freight fired me for being safe and not running over and injuring or killing the motoring public nor myself. I told UPS freight I'd rather get the load their a des hours late than not at all Their comment was your fired and you will pay to drive 1025 miles home out your own pocket and were charging you the price of the load.
UPS Freight is brown because their full of Crap. If any of their little brown noses had Any sense they would not allow UPS Freight to treat them like crap for their penny pinching pay check.

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#1 Consumer Comment

It's humorous everytime someone has an ignorant tantrum.

AUTHOR: Tom - (USA)

POSTED: Monday, October 05, 2009

What is this guy complaining about. This delivery service is standard industry protocol. Also, most freight lines used by UPS and Fedex are seperate companies independently contracted by UPS and Fedex. Many of those individual freight lines have a contract with BOTH UPS and FEDEX.

Even if the freight service used was UPS LTL,  the delivery time and fees are no different than Fedex. If this whiner wanted delivery by a certain time and phone calls made, the shipper should have selected that service and options. Apparently the shipper wanted to trim cost and freighted it the most economical method possible. Fedex charges fees and/or higher rates for phone calls and guaranteed arrival dates and times too! Without paying for the service and options, Fedex will have you wait for delivery sometime during the entire business day and subject you to certain fees.

And thank you, dlanski, for making it clear that part of the problem as you clearly stated that you do not read what you are signing. Are you insinuating that Fedex doesn't have small print too?? Thanks for the laughs!

 

 

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