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Report: #604740

Complaint Review: UPS - Internet

  • Submitted:
  • Updated:
  • Reported By: girloftheseas — College Park Maryland United States of America
  • Author Not Confirmed What's this?
  • Why?
  • UPS Internet United States of America

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From past experience, I knew that UPS delivers at least once before allowing you to change the delivery date.  This is just a waste of resources.  I can only be home one day during the week on my day off.  UPS is delivering several days before, and they normally deliver for 3 consecutive days.  You cannot tell them what time you can be home to specify a delivery time or window.  Therefore they refuse to deliver the package on the day that I can be home.  I let them know before they delivered the first time that I wouldn't be there, which I thought would save them a wasted trip.  They're too inflexible for that.  None of their customer service reps or supervisors have any discretion to make a change.  Now, since the last time I dealt with them, they charge a fee to change the delivery fee, $6 by phone or $4 online.  I don't see why I should pay this extortion.  I asked the store that I bought the item from, Sears, to make a change, but they said they would be charged $11.

The lesson is don't order from Sears if you can't be home when they deliver, unless you want to pay another unexpected fee.  I plan to ask Sears for a refund.  UPS, it's your fault.

This report was posted on Ripoff Report on 05/18/2010 11:10 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ups/internet/ups-inflexible-ups-does-not-deliver-internet-604740. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
2Consumer
0Employee/Owner

#3 Author of original report

Better to use the US post office or Fedex

AUTHOR: girloftheseas - (United States of America)

POSTED: Saturday, May 22, 2010

For anyone to have written so much against my report, I can only imagine that they work for UPS, but they do not identify themself as such.

To those who say it is impossible for a shipper to do otherwise, both the post office and FedEx can change the delivery date without a fee.

Now whenever I order something online, I will have to find out whether they ship by UPS, and if so, I cannot have them deliver to my home.  I certainly have a preference for vendors who do not ship by UPS.   It's ironic with all the new technology in recent years like cell phones and GPS that they cannot improve their service.  They may be ok for delivering to businesses that are open Mon-Fri, but to individuals who work and cannot be home every day, UPS is inflexible.

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#2 Consumer Comment

Why blame others for your own limitations??

AUTHOR: Mark L. - (USA)

POSTED: Wednesday, May 19, 2010

How does this person figure it's the shippers fault? To incorporate the 'flexibility' insisted by this irrational person would cause the entire delivery service for any and all carriers (not only UPS, but Fedex, USPS, DHL, etc, etc) to completely breakdown. How could anyone realistically expect ANY carrier to daily record and accommodate every conceivable special need for each and every shipment? And then doing this while coordinating an ever changing daily process (and then further changing during that very same day to again accommodate people such as this whiner) with the drivers that are already saturated with deliveries that are organized within a route that maximizes efficiency to theoretically complete those shipments in that one day?

This complainer believes that he, and therefore everyone else, can merely state a day and a time of day for any service to swing by and deliver a package?? Isn't it obvious that now all carriers would need to zigzag all over their territory in a random delivery/pickup order, adding miles and hours to transit time, just to suit an individuals day? The entire industry would bog down to a near stand still, delivery date guarantees voided, and in-transit durations greatly increased.

Inflexibility is not the problem. Perhaps this complainer can give us a detailed description of a reasonable solution to defy physics, that no other carrier on the planet has yet to resolve. These issues include all residential deliveries to be delivered after people get home from work (who knows when that may be) presumably between 5-7pm. No problem! Now explain how to read minds to make everyone content when one person whines that they won't leave a package, while the next person whines that they just leave it and leave - while both totally disregard the rational behind protocol. UPS is the only carrier thus far that can do a package intercept while in transit to modify a destination address. So let's see...let's just all order new top of the line Dell laptops and have them sent via UPS to any address....then call the carrier and tell them to deliver it on a different day, a different time, AND a different location! All this without Dell's approval. Sounds like an easy way for everyone to get a free laptop at everyone's total convenience. Gee...why doesn't Fedex or the postal service operate any differently?

Signatures from companies are frequently required to ensure persons like this complainer don't receive a shipment then simply state, "I NEVER SAW IT SO GIMMEE MY MONEY BACK". Shippers such as UPS are then mandated to get that signature service that the sender paid for. If this complainer doesn't like it, stop ordering items that need to be shipped or use alternatives options which sometimes require fees.

Most people would be utterly embarrassed if they caught themselves babbling such nonsense. It only shows how they feel the world should evolve around their specific needs, their inability to contemplate what's really involved in society, then using their own inadequacies to not only blame others but then insist they pay for it too. So far all the complainer here has shown is the daft ability to complain while offering absolutely no practical solutions to improve the shipping industry.

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#1 General Comment

They just leave the parcel outside my door.

AUTHOR: Inspector - (USA)

POSTED: Wednesday, May 19, 2010

How about building a box that will protect your deliveries from the elements, that is if you live in a safe neighborhood?  The UPS in my area just takes it back the the pickup point and leaves a card where to pick up the package. 

After the first couple of pickups I told them to just leave it at the door.

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