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Report: #1322105

Complaint Review: UPS - Nationwide

  • Submitted:
  • Updated:
  • Reported By: McGovernt44 — Galena Illinois USA
  • Author Confirmed What's this?
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  • UPS Nationwide USA

UPS fraudulent practices of adjustments made on bills Continuously adds adjustment charges to bills that are unfounded Nationwide

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I am the manager of the shipping department in our factory.  Our customer base is varied and a large portion of our product is light enough and small enough to ship UPS though we also do LTL shipments too.   Every week I have to address adjustments made to the UPS bill.   Sometimes it is adjusted for not encased in cardboard, sometimes it is audited dimensions.   I have to call every week to get charges removed.   After so many removal of charges they can't handle it on the billing facility end.   I get promised phone calls but have not received any.   These adjustments range from $5 - $100 per package.   When I call they do identify that it wasn't actually audited but still can't adjust it.   Our bills are 98 pages or more long each week due to the volume we ship and the dollar spend is high.

We buy boxes in specific sizes, we measure prior to every shipment and enter it into they system that is integrated with UPS software.   Their audited dimensions are usally way off such as package today on bill when our shipping department measured the box at 36 x 12 x 1 and their audited dimensions came in at 60 x 11 x 3.   I think this is a horrible racket and must be taking thousands of companies for millions of dollars over time if bills are not looked at closely.   I can't believe we are the only facility experiencing this.  This has gone on for years and I follow up on the bills weekly.   Large scam.   Would be interested in what other factories find.

This report was posted on Ripoff Report on 08/12/2016 06:43 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ups/nationwide/ups-fraudulent-practices-of-adjustments-made-on-bills-continuously-adds-adjustment-charge-1322105. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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