Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #551095

Complaint Review: Urban Home - Sherman Oaks California

  • Submitted:
  • Updated:
  • Reported By: Micah W. — West Hollywood California United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Urban Home 15301 Ventura Blvd Suite P23 Sherman Oaks, California United States of America

Urban Home Attempts to Extort Additional Money After Purchase Sherman Oaks, California

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

We purchased an expensive sofa sectional from Urban Home and scheduled delivery for about ten days later.  Two days after the purchase, we received a call from Urban Home claiming they had "undercharged" us for the sofa and asking for my credit card info, and demanded we pay the difference between what we paid during the sale purchase and what they claimed it was REALLY worth.  Not only was this an outrageous increase in the price, but we couldn't do it on principle! 

We cited to them California Professions Code section 12024.2, which explicitly prevents this and punishes this sort of conduct as a misdemeanor, and ran the issue all the way up to the store manager.  They didn't care.  They refused to honor the price we paid unless we paid more.  We refused; they refunded the original purchase price and granted us the "courtesy" of waiving the 20 percent re-stocking fee associated with the refund.  How kind! 

Beware!  I think their number is 818 990 2280. 

This report was posted on Ripoff Report on 01/07/2010 09:10 PM and is a permanent record located here: https://www.ripoffreport.com/reports/urban-home/sherman-oaks-california-91403/urban-home-attempts-to-extort-additional-money-after-purchase-sherman-oaks-california-551095. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now