Complaint Review: Urban Home - Sherman Oaks California
- Urban Home 15301 Ventura Blvd Suite P23 Sherman Oaks, California United States of America
- Phone: (818) 990-2280
- Web: http://www.shopurbanhome.net/
- Category: Home & Garden Stores
Urban Home Attempts to Extort Additional Money After Purchase Sherman Oaks, California
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
We purchased an expensive sofa sectional from Urban Home and scheduled delivery for about ten days later. Two days after the purchase, we received a call from Urban Home claiming they had "undercharged" us for the sofa and asking for my credit card info, and demanded we pay the difference between what we paid during the sale purchase and what they claimed it was REALLY worth. Not only was this an outrageous increase in the price, but we couldn't do it on principle!
We cited to them California Professions Code section 12024.2, which explicitly prevents this and punishes this sort of conduct as a misdemeanor, and ran the issue all the way up to the store manager. They didn't care. They refused to honor the price we paid unless we paid more. We refused; they refunded the original purchase price and granted us the "courtesy" of waiving the 20 percent re-stocking fee associated with the refund. How kind!
Beware! I think their number is 818 990 2280.
This report was posted on Ripoff Report on 01/07/2010 09:10 PM and is a permanent record located here: https://www.ripoffreport.com/reports/urban-home/sherman-oaks-california-91403/urban-home-attempts-to-extort-additional-money-after-purchase-sherman-oaks-california-551095. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:




Advertisers above have met our
strict standards for business conduct.