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Report: #679261

Complaint Review: Urban Home - Sherman Oaks California

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  • Reported By: hbdaddio — North Hollywood California United States of America
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  • Urban Home 15301 Ventura Blvd. Sherman Oaks, California United States of America

Urban Home Horrible customer service/damaged desk upon delivery Sherman Oaks, California

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I went to the Sherman Oaks store on a Sunday to purchase a desk/hutch combination I had seen in the Urban Home catalog. When I got to the store, they had a desk, but no hutch. When I inquired as to the availability of the hutch, I was told it was in the warehouse, and would be available to me on Monday, and they would call me when it arrived in store (approx.2pm). I instructed them to leave it in the manufacturer shipping carton, and I would take it in my own truck.

On Wednesday, when I still had not heard from them, called to find out if my order had arrived, I was told to come down and pick it up. Upon arrival, I noticed the showroom now had a hutch on top of the desk display. I was then told that those were the pieces I would have to take, as it was a discontinued item, and there were no more available. I inspected the pieces on the floor, and agreed to purchase. The pieces were sent back to shipping and receiving to be wrapped for transit. I waited an hour and a half at their loading dock, and two guys showed up with monstrous cardboard boxes that had been taped together, and I was summarily dismissed.

When I got home and unwrapped the desk, I discovered that the corners of the left side had been smashed beyond repair. When I called the store, I was told that I was responsible, because I had signed saying that I would accept the floor models, as is. The shipping manager was rude, and accused me of lying about the damage. They won't refund my money, and I am stuck with junk.

This report was posted on Ripoff Report on 01/05/2011 07:50 PM and is a permanent record located here: https://www.ripoffreport.com/reports/urban-home/sherman-oaks-california-91403/urban-home-horrible-customer-servicedamaged-desk-upon-delivery-sherman-oaks-california-679261. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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