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Report: #272534

Complaint Review: USA Wallpaper/Decorate With Style - Sandusky Ohio

  • Submitted:
  • Updated:
  • Reported By: Canyon Country California
  • Author Confirmed What's this?
  • Why?
  • USA Wallpaper/Decorate With Style 2419 E. Perkins Ave. Sandusky, Ohio U.S.A.

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On July 6, 2007, I placed an order online with Decorate With Style-USA Wallpaper. Payment of $34.17 was taken immediately from my PayPal account.

I received an e-mail July 10 confirming my order, but without any information on when I would receive the item. I called and was told the item was back-ordered (not stated on the Web site) and might not be shipped for months. This was unacceptable.

I canceled the order immediately, and have been waiting for a refund since, despite several requests to customer service and accounting.

I ordered from this company because it was a Yahoo Merchant. Now it appears it is not anymore. I researched the company further, and found out this is its standard practice - refusing to issue credits or refunds for months and sometimes never.

A reputable company only charges a customer's account when the item is shipped, not before. What this company has done to me and others is a ripoff.

To date, nearly two months later, the actions I have taken include a dispute pending through my bank, and complaints filed with the Federal Trade Commission, the Toledo Better Business Bureau, and PayPal.

Nemesis
Canyon Country, California
U.S.A.

This report was posted on Ripoff Report on 09/05/2007 11:37 AM and is a permanent record located here: https://www.ripoffreport.com/reports/usa-wallpaperdecorate-with-style/sandusky-ohio-44870/usa-wallpaper-decorate-with-style-refuses-to-issue-credit-sandusky-ohio-272534. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
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#4 Author of original report

Received credit

AUTHOR: Nemesis - (U.S.A.)

POSTED: Thursday, September 06, 2007

I am pleased to report that I received my credit this morning. I suspect the dispute I filed with my bank was the catalyst, but I am sure I will never know.

I would still encourage shoppers to stay away from this company. No one should have to work this hard to get their own money returned to them.

And I would encourage the company to change its credit/refund/reversal procedures, and process these right away.

And also not to process a customer's payment until the order is shipped. Amazon and countless others operate this way, with tremendous financial success. Holding on to a customer's money is a very bad business practice.

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#3 Author of original report

Received credit

AUTHOR: Nemesis - (U.S.A.)

POSTED: Thursday, September 06, 2007

I am pleased to report that I received my credit this morning. I suspect the dispute I filed with my bank was the catalyst, but I am sure I will never know.

I would still encourage shoppers to stay away from this company. No one should have to work this hard to get their own money returned to them.

And I would encourage the company to change its credit/refund/reversal procedures, and process these right away.

And also not to process a customer's payment until the order is shipped. Amazon and countless others operate this way, with tremendous financial success. Holding on to a customer's money is a very bad business practice.

Respond to this report!
What's this?

#2 Author of original report

Received credit

AUTHOR: Nemesis - (U.S.A.)

POSTED: Thursday, September 06, 2007

I am pleased to report that I received my credit this morning. I suspect the dispute I filed with my bank was the catalyst, but I am sure I will never know.

I would still encourage shoppers to stay away from this company. No one should have to work this hard to get their own money returned to them.

And I would encourage the company to change its credit/refund/reversal procedures, and process these right away.

And also not to process a customer's payment until the order is shipped. Amazon and countless others operate this way, with tremendous financial success. Holding on to a customer's money is a very bad business practice.

Respond to this report!
What's this?

#1 Author of original report

Received credit

AUTHOR: Nemesis - (U.S.A.)

POSTED: Thursday, September 06, 2007

I am pleased to report that I received my credit this morning. I suspect the dispute I filed with my bank was the catalyst, but I am sure I will never know.

I would still encourage shoppers to stay away from this company. No one should have to work this hard to get their own money returned to them.

And I would encourage the company to change its credit/refund/reversal procedures, and process these right away.

And also not to process a customer's payment until the order is shipped. Amazon and countless others operate this way, with tremendous financial success. Holding on to a customer's money is a very bad business practice.

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