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Report: #381938

Complaint Review: USA Wallpaper - Decorate With Style. - Sandusky Ohio

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  • Updated:
  • Reported By: Whitby Ontario
  • Author Confirmed What's this?
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  • USA Wallpaper - Decorate With Style. 2419 E. Perkins Ave. Sandusky, Ohio U.S.A.

USA Wallpaper - Decorate With Style Refund Run-Around Sandusky Ohio

*Author of original report: Got Refund

*Author of original report: Continued

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On September 17th, 2008, I made an order with USA Wallpaper for two borders. I received order confirmation and my credit card was charged for $62.78. The following day, I received an e-mail stating that my orders were on back order and would take 2 to 4 weeks to ship. This was not acceptable since the website had stated both borders were in stock. I thought about it for a few days and decided to cancel the order by phone on September 25th, 2008. I also noticed that day that the company had charged my credit card again on September 22nd, 2008 for $55.65. When I called to cancel the order, the girl was extremely rude. She said I would receive a refund in 1 to 2 billing cycles of my credit card and could not explain why my card had been charged twice. She could also not explain why I had been charged when the items in question were on back order. Flustered by this customer service person, I decided to call back at another time. The second call was just as bad, I got the same girl and she informed me that part of my order had shipped. I had no e-mail or tracking number telling me this and she could not provide me with any tracking number. I decided to e-mail the company about these issues. I emailed one person, Amy and received no response. I emailed Brenda with delivery confirmation and she said she was sorry for the inconvenience and would look into things, I never heard from her again until I emailed again about my refund. She passed me onto Leslie who told me she was sorry for my inconvenience and that she would look into it but has also not emailed me since. Tomorrow I plan to contest the charges from this company since no product has come and no refund has been issued. I have also filed with the Better Business Bureau.

Whitby, Ontario

This report was posted on Ripoff Report on 10/16/2008 02:09 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Author of original report

Got Refund

AUTHOR: Sandy - (Canada)

POSTED: Thursday, November 06, 2008

I received my refund on the 3rd only after sending them an e-mail outlining that I had a complaint with the BBB and here.

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#1 Author of original report


AUTHOR: Sandy - (Canada)

POSTED: Saturday, October 18, 2008

Called after posting this. Spoke to Becky, actually a decent human being. She discovered that nothing has been sent to me and told me my refund would be processed in the next cycle of my credit card. We shall see.

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