Complaint Review: Uturn Vending - Idaho Falls Idaho
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- Author Not Confirmed
- Uturn Vending 1460 commerce way Idaho Falls, Idaho United States of America
- Phone: 1-800-584-8887
- Web:
- Category: Work at Home
Uturn Vending Naturals2go Promised the moon before the purchase, but dropped like a bad habit after the sale. Idaho Falls, Idaho
*General Comment: Source for machines?
*Consumer Comment: Your story sounds exactly like mine
*Consumer Comment: email
*Consumer Comment: email
*Author of original report: I'd be happy to visit with concerned consumers
*Consumer Comment: feeling the pain!
*Consumer Suggestion: Uturn
*Consumer Comment: Ha! Shocked? Or desperate to seem shocked?
*UPDATE Employee: Rebuttal
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After searching for the perfect small business to help my wife start, we finally settled on the Vending industry. We compared several vending companies and many different types/qualities of machines. Long story made short, we finally settled on machines through Uturn Vending. Our final decision to settle on doing business with Uturn over the many competitors was because of the overwhelming sense of customer service, honesty, concern and interest we felt from the Uturn gang during our "pre-purchase courtship". This feeling out period (due diligence) consisted of webinars, phone conversations, visits with the Owner (Randy Francis) and a trip to Idaho Falls headquarters to view the operation, meet the staff and learn the business.
As nervous as we were to invest over 50,000 dollars of our savings to help my wife start a business, we were assured that we couldn't fail, our area would be a raging success, and the "Uturn team" would be by our side every step of the way to ensure our success.
Now, several months later, we are floundering. Cannot place machines, others that are placed are doing terrible, we've had numerous mechanical problems and suddenly, the "Uturn team" is no where to be found. We feel that we are left holding the bag now that the purchase is final. While all the machines were still in boxes (because we couldn't place any of them) we called the owner and asked to return the product. We were flatly rejected and told that Uturn does not have a "buy back policy". No offer of help to locate re-sale contacts was offered. Instead, our ambition and integrity was called into question and we were subtly told that any problems we're facing are a result of lack of effort.
We have since learned that we could get the same machines for half the price elsewhere. Prospective buyers should exercise extreme caution before sinking their hard earned savings into the promise of an "easy to run / highly profitable" vending business. So far, nothing could be farther from the truth. We wish the owners/employees would spend as much time helping ensure success after the sale as they did trying to get the sale.
Sincerely,
Lost all our savings
This report was posted on Ripoff Report on 04/05/2012 09:45 AM and is a permanent record located here: https://www.ripoffreport.com/reports/uturn-vending/idaho-falls-idaho-83403/uturn-vending-naturals2go-promised-the-moon-before-the-purchase-but-dropped-like-a-bad-ha-864308. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#9 General Comment
Source for machines?
AUTHOR: Brian - ()
SUBMITTED: Sunday, November 24, 2013
Thanks everyone for the great information. My wife and I are considering this company but I think I could do it on my own if I had a source for a similar machine. Has anyone found a good source for attractive and technologically advanced machines?
You can contact me at (((redacted))) Thanks!
#8 Consumer Comment
Your story sounds exactly like mine
AUTHOR: smallbusinessowner - ()
SUBMITTED: Friday, May 24, 2013
As "southerndelima" responded - I would like to contact you to learn more. ckpinmd gmail com I certainly wish I had read your report before my trip to ID.
#7 Consumer Comment
email
AUTHOR: southerndelima - (United States of America)
SUBMITTED: Thursday, September 13, 2012
system kicked out my email. here it is without the 'at' symbol and 'period'. sgta602 yahoo com please shoot me an email so we can exchange phone numbers. thanks!
#6 Consumer Comment
email
AUTHOR: southerndelima - (United States of America)
SUBMITTED: Wednesday, September 12, 2012
(((ROR redacted))) can't wait to hear your story!
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
#5 Author of original report
I'd be happy to visit with concerned consumers
AUTHOR: Frustrated - (United States of America)
SUBMITTED: Wednesday, September 12, 2012
In response to the unhappy purchasers of UTURN products, I'd be happy to visit and help network solutions to the problems encountered.
Anyone interested in hearing from me, please leave a contact e-mail or phone number in a rebuttal and I will contact you back.
Thanks
#4 Consumer Comment
feeling the pain!
AUTHOR: southerndelima - (United States of America)
SUBMITTED: Wednesday, September 12, 2012
hey there, i can fully relate to your problems. i was wondering what machines you have...Fortune??? i would love to talk to you regarding your issues. if you are interested please reply to this so we can exchange contact info. thx, southerndelima
#3 Consumer Suggestion
Uturn
AUTHOR: erictrapp - (United States of America)
SUBMITTED: Tuesday, July 03, 2012
Buyer beware. Your an idiot for buying into it. How much candy did you think you were going to sell?
#2 Consumer Comment
Ha! Shocked? Or desperate to seem shocked?
AUTHOR: Legitimate Complaints Here - (United States of America)
SUBMITTED: Sunday, April 22, 2012
Problems many people know about and U-Turn unfailingly denies:
1. It is nearly impossible to place these machines in certain areas.
2. The coin mechanism CAN jam or be defective, without any tampering committed.
3. A lot of product will go to waste.
What is the point of talking to a director of sales??? What can that person do for the above customer that would satisfy them? Can the director of sales rectify any of the above problems? Doing something personally is NOT the same as doing something productively for a customer.
Would you personally say, "I'm sorry"?
#1 UPDATE Employee
Rebuttal
AUTHOR: Amy - (United States of America)
SUBMITTED: Monday, April 09, 2012
I must say we were very shocked to be informed of this report. While of course it is impossible to please absolutely everyone we have thousands of satisfied customers. But at the very least we are always available to communicate to our customers whether happy or displeased. As Director of Operations anyone who is unhappy in anyway I speak with personally. We are absolutely unaware of any customer in the situation described above. If this is a legitimate person please contact me right away and I will certainly help you. Amy Anderson 1-800-584-8887
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