Vacations Made Easy Vacation Made Nightmare! Cost me half day with daddy daughter date! Internet

Complaint Description: Purchased tickets that I never received until too late. Got to nature Center only to find out they have been flooded for last two weeks. no full refund. On Friday July 12,2013 I purchased tickets to two attractions in Chattanooga,TN. online through Vacations Made Easy. I was surprised to see that I couldn't download the tickets at the point of sale. The site informs me they will Email them to me. My daughter and I are having a date as I am out of town so often. We have planed to go to the Chattanooga Nature center first in the morning then to the Vaudeville Cafe for a dinner show that we had to arrive at by 4:45pm. We live in GA and it is 2 hr drive. At 6:30 am I check to see if my tickets are ready to print (site instructs you must have them) and no tickets. Called the "Hotline" and got recording they were not open and leave mssg. Never any beep and it hung up. Tried calling over and over as the hrs slipped by and we waited to get our fun day started. reached someone finally after being now almost 3 hrs late to leave. Still no tickets. She told me she could email me the Nature Center tickets and I could show up at dinner show and they would fax them or something. I asked the rep for clarification on email being sent to me and waited on email. Never received. Waited 45 mins for it and gave up. Went online to both attractions and purchased directly. Got imitate download of tickets. At a lower price! (Even their site says they guarantee lowest price) Tried to call them to cancel multiple times and went to voice mail. I sent an email asking them to cancel and issue me a refund. I received a phone call (In Chattanooga) at almost noon. She said she could not give me a refund and would have a supervisor look into a refund. Argued with me that it was not noon? (I know she is in different time zone but what did that have to do with me?) Got to Nature Center and was told that they had flooding there for last 2 weeks and most of place was closed. Offered me a rain check. No good we are from other sate. Now I have paid 2 times. Never received any tickets. Was told on Tuesday morning I could have 75% of my money back. I didn't receive what I purchased. They have their deceptive responses memorized. My Desired Resolution: I want a full refund. Not 75% I feel an apology is appropriate for taking a big part of our day away and not just doing the right thing.