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Report: #1107651

Complaint Review: Vapex - holladay Utah

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  • Reported By: itsisi — sonoma California
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  • Vapex 4525 South 2300 East Ste 100 holladay, Utah USA

Vapex dis-honest, tricky, evil, accusatory holladay Utah

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I ordered a sample of the Vapex e-cigarette on 11-2-13 for 4.95.  On 11-22-13 I saw a charge in my bank for 99.95.  Immediately called and was on hold for 48 minutes.  I told them I never received the free sample so why are they charging me?  He kept telling me that I didn't cancel, but I never received anything to cancel!!

He then tries to talk me into a 50% discount to keep the product....I don't have any product to keep!!!  So I said no!!  I do not want to pay 50% of something I don't have!  He said my other option is that he would send me another one in 7-10 days and I could return that for a refund.

I called 10 days later to tell them I STILL had not received any product but could not get through to anyone....I called every day for 4 days and let the phone ring for over an hour before I hung up.

I finally received a package 12-9-13 so I tried to call for a return authorization....no answer, no answer,  so I sent the product back with a note.

Today, 12-17-13 I received another package.  I immediately called and got through to a representative who told me she will not give me an RMA number because she has in her notes that I agreed ro the 50% off....OMG I DID NOT AGREE to that!!!  Liars!!!  I have protested the charge with my bank and will be refusing delivery of this package in my hand....Stay away from this company!

 

This report was posted on Ripoff Report on 12/17/2013 09:40 AM and is a permanent record located here: https://www.ripoffreport.com/reports/vapex/holladay-utah-84117/vapex-dis-honest-tricky-evil-accusatory-holladay-utah-1107651. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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