Complaint Review: VERISON WIRELESS - Chicago Internet
- VERISON WIRELESS verizonwireless.com Internet U.S.A.
- Phone: 877-807-4372
- Web:
- Category: Cellular Phone Companies
VERISON WIRELESS gave my wife's cell phone number to another customer. Chicago Internet
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After being with Verizon Wireless for over two years, I ported my and my wife's cell phone to another service. Given a call from Verizon Wireless of great New deals they had, on June 4th I ported our two cell phone numbers back.
There was a problem with my wife's cell phone number but I was assured it would be taken care of in 24 hours. I call June 7th, June 9th, June 11th, and June 15th. Twice a trouble ticket was entered in Verizon Wireless system. On the morning of June 15th I was given the trouble ticket number.
When I got home that evening, Verizon Wireless had sent out letters showing two new 2-year contract for my cell phone line and a temporary line given to my wife. We hadn't signed or asked for new contracts. I called in to have this resolved only to find out that my wife's cell phone line (of over two years) had been given to a new customer!!!
I put in several hours dealing with Candy, Nathan, Ron, Luis, Dave Locklin, Gale, Jane Kent, and other customer service Reps only to have my wife's cell phone number given to a NEW customer. It just shows how they feel about their loyal customers!
Tyson
Bellwook, Illinois
U.S.A.
This report was posted on Ripoff Report on 06/16/2004 07:53 AM and is a permanent record located here: https://www.ripoffreport.com/reports/verison-wireless/internet/verison-wireless-gave-my-wifes-cell-phone-number-to-another-customer-chicago-internet-95067. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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