Complaint Review: Verizon Wireless - Bellevue Washington
- Verizon Wireless http://www.verizon.com Bellevue, Washington U.S.A.
- Phone:
- Web:
- Category: Cellular Phone Companies
Verizon Wireless Premium Text Message Scam Bellevue Washington
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
Verizon Wireless is billing $9.99 per month for a "Premium Text Message" sent to my son's phone, which is part of a family plan. When I called customer service they said they could block Premium Text from my account, but that the $9.99 would continue to accrue each month regardless. The ONLY way to prevent the charge would be to text-message the third party requesting them to stop. BUT... if I block Premium Text from my account, then that would also PREVENT unsubscribing!
They said if the phone was lost or broken, the ONLY way to unsubscribe would be to purchase another phone, move the account to that phone, then send the unsubscribe text message.
This is ridiculous! If they are billing me on behalf of the third party, they should be able to tell the third party to cease all further activity.
I will speak to my son in the next few days to find out how this charge was added. I have read several on line reports about people getting these charges without ever having signed up. I find it hard to believe that my 24-year-old son would have any interest in signing up for a monthly "psychic reading". That's about the last thing he would care about.
Kendall
Tualatin, Oregon
U.S.A.
This report was posted on Ripoff Report on 01/09/2009 06:02 PM and is a permanent record located here: https://www.ripoffreport.com/reports/verizon-wireless/bellevue-washington-98009/verizon-wireless-premium-text-message-scam-bellevue-washington-410250. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
Advertisers above have met our
strict standards for business conduct.