Verizon Wireless/Samsung Galaxy S4 Security Update Crashed My Phone Had to get upgraded phone due to their security update crashing my phone. San Diego California

Recently my phone began to glitch. When I texted friends or family I would end the text, place the phone down and it would dial their number. At first I thought it was my error but it began to occur almost every time I texted. When I used the camera it would suddenly switch over to Gallery and I would have to close the applications and start over. Finally I took it to a Verizon store.

As soon as I described the problem the young associate informed me it was due to the last security update that had been sent my way and for $25.00, paying tax on the $500.00 phone I now had to purchase (plus plus plus) that would solve my problem. In other words my S4 was now corrupted and would never get better! When I protested that this was their error, why was I being "forced to pay for a new phone/" there was nothing else to be said and I ended up walking out with a Galaxy S5 and cover and $105 plus out-of-pocket for their glitch.

This clearly smacks of a scam as there was no way they would "fix my S4" and I was manipulated/forced into upgrading my phone. This also meant adding more $$$ to my monthly payment but I really began to protest and the manager came over and adjusted it down to only $2.00 over what I normally paid.

I am in the process of writing customer service and then the CEO to demand reimbursement as there was no warning that the Security Update had been the problem. What are we supposed to do when a system provided alert tells us to update our phones to prevent other heinous issues occuring?