Verizon Wireless ripoff dishonest New York New York

I had been a paying customer of Verizon Wireless for almost two years, with a two year agreement. In May, I sent my payment in as usual. I keep pretty close check on the website, so when my payement did not show up, I called them. Customer Service told me that I had been using the wrong accoutn number for 8 months and that they did not know where my payment had gone. I got the right number from them and immedidately checked with my bank.

The monthly payment had not been cashed, so I changed the account mnumber and my bank immediately cancelled the first check and sent out another check. In the meantime, I continued to call on a daily basis to let them know that I was doing all I could to get this taken care of. The fourth day I called, I was informed that the check had arrived, but when they went to cash it, it bounced.

Around and around we went, because customer service at Verizon insisted that I caused the problem with the bounced check, when it was their error in claiming to have lost the first check, then trying to cash the first check that they had "lost".

The upshot of it all is, they are charging me $475 plus dollars, because I told them to shut the phones off unti this was straighened out. I even mailed a letter to corporate headquaters, which was never answered, asking for help in this. My bank even got into the act by being willing to spend over 45 minutes on a conference call with Verizon customer service, to absolutely no end. Now I am getting calls from collection agencies telling them that Verizon is going to add this $475 plus dollars to my house, my car, my credit card... how can this happen? What can I do? If they add on stuff to my credit and run me over my limits, I am dead. What can I do?

Janet
TUCSON, Arizona
U.S.A.