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Report: #158347

Complaint Review: Verizon Wireless - New York New York

  • Submitted:
  • Updated:
  • Reported By: TUCSON Arizona
  • Verizon Wireless 1095 Avenue Of The Americas New York, New York U.S.A.

Verizon Wireless ripoff dishonest New York New York

*Consumer Suggestion: I dont understand

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I had been a paying customer of Verizon Wireless for almost two years, with a two year agreement. In May, I sent my payment in as usual. I keep pretty close check on the website, so when my payement did not show up, I called them. Customer Service told me that I had been using the wrong accoutn number for 8 months and that they did not know where my payment had gone. I got the right number from them and immedidately checked with my bank.

The monthly payment had not been cashed, so I changed the account mnumber and my bank immediately cancelled the first check and sent out another check. In the meantime, I continued to call on a daily basis to let them know that I was doing all I could to get this taken care of. The fourth day I called, I was informed that the check had arrived, but when they went to cash it, it bounced.

Around and around we went, because customer service at Verizon insisted that I caused the problem with the bounced check, when it was their error in claiming to have lost the first check, then trying to cash the first check that they had "lost".

The upshot of it all is, they are charging me $475 plus dollars, because I told them to shut the phones off unti this was straighened out. I even mailed a letter to corporate headquaters, which was never answered, asking for help in this. My bank even got into the act by being willing to spend over 45 minutes on a conference call with Verizon customer service, to absolutely no end. Now I am getting calls from collection agencies telling them that Verizon is going to add this $475 plus dollars to my house, my car, my credit card... how can this happen? What can I do? If they add on stuff to my credit and run me over my limits, I am dead. What can I do?

Janet
TUCSON, Arizona
U.S.A.

This report was posted on Ripoff Report on 09/26/2005 09:47 AM and is a permanent record located here: https://www.ripoffreport.com/reports/verizon-wireless/new-york-new-york-10036/verizon-wireless-ripoff-dishonest-new-york-new-york-158347. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

I dont understand

AUTHOR: Genieve - (U.S.A.)

POSTED: Wednesday, September 28, 2005
If you were using the wrong account number for 8 months, how was your account being credited? So why was the most current payment not credited?

Were you advised by the representative to stop payment? Im a little unclear. You said they tried to cash the original check that they "found?" What about the second check you sent? That should have cleared, right? Then your only problem would be the NSF charge from VZW. Right? And you were aware that if you cancelled the account there would be the Early Termination Fee, right? Read your contract? So what am I missing here?

A three way with your bank will not work. A letter and a copy of the check with the incorrect account number will help. You also need to open the account again to avoid paying the ETF. Begin there. And stick with the same representative. Get a number or an extension for that person. At this jucture the "anyone of us can help you" is not a good idea.

Good luck
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