Complaint Review: Verizon Wireless - Tuscon Arizona
- Verizon Wireless P.O. Box 17120 Tuscon, Arizona U.S.A.
- Phone: 800-922-0204
- Web:
- Category: BBB Better Business Bureau
Verizon Wireless Getting charged for nonworking broadband service Tuscon Arizona
*UPDATE Employee: Worry Free Guarantee / Test Drive
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I purchased a unlimited broadband card through verizon with the 30 day trial because I was told it was lightning speed anywhere in my area and if I returned it in the 30 days I would receive a full refund. Well I took it home and plugged it in and it was so slow when it actually came on. I called technical support a few days afterward and after going through the same stuff I already tried.
I'm being told I can get an antenna which might help and to try everything before taking it back and if I go over the 30 days and nothing improves I can return everything and get a refund. After about 6 days of bad service I returned the broadband card and got the money back I paid for it and expected the broadband to be removed from my bill which was almost $400.00 dollars. Well it wasn't.
I called customer service and I was told I have to pay for the time it was on and the activation fee. They're not removing the $119.00 dollars off my bill. They gave me a 53 dollar credit for the activation fee but that was all. I still owe almost $350.00 now because I got conned into the broadband card. I was also lied to about the billing cycle.
I was told when I started the service I won't see a bill for a couple months well 10 days after I started I got a bill which was due at the end of the next month. They have shotty service up here and its not getting fixed. I don't know how they get a good reputation. They con you to get what they want.
Annie
Tunkhannock, Pennsylvania
U.S.A.
This report was posted on Ripoff Report on 01/18/2009 09:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/verizon-wireless/tuscon-arizona-85731/verizon-wireless-getting-charged-for-nonworking-broadband-service-tuscon-arizona-413670. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Worry Free Guarantee / Test Drive
AUTHOR: Micheruvzw - (U.S.A.)
SUBMITTED: Monday, January 19, 2009
The Worry Free Guarantee / Test Drive, ie: Cancel within 30 days and not being charged a cent, only goes into effect if you port your number to another provider.
Test Drive the Nation's Most Reliable Wireless Network
Verizon Wireless is the only major carrier with a 30-day network test drive pledge that pays for calls if a customer isn't satisfied and switches to another carrier.
* Test Drive allows customers to experience the Verizon Wireless network for 30 days virtually risk-free. If they are not satisfied, customers can take their number to another carrier and Verizon Wireless will refund their money for voice calls, equipment activation fee and taxes, and release them from their service agreement without an early termination fee when they return their phone within the 30-day Test Drive period.
* Test Drive does not refund data download charges, including picture, video or text messages, data monthly access, data bundles, Get It Now downloads, ringtones, ringback tones and Music downloads, although airtime charges associated with the download will be credited. Other charges not eligible for credit include long distance, 411 calls, roaming and international calls (except if on North America's Choice, airtime will be credited, but not long distance), certain surcharges and insurance.
* Test Drive is for all new lines of service, regardless of whether the customer is a new or existing customer.
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