Complaint Review: VerizonWireless - Internet Nationwide
- VerizonWireless Nationwide United States of America
- Phone:
- Web: www.verizonwireless.com
- Category: Cellular Phone Companies
VerizonWireless Verizon Horrible recertified phones Internet, Nationwide
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I have been a subscriber for over 8 years and over that period of time I have has some phones fail. This I can accept and understand, however the policy of Verizon of only sending out recertified phones is a joke. I have had over 10 replacement phones sent out to me an none have actually lasted more that 1 month. My son's Pantech phone failed and was replaced several times and to resolve this, I ended up purchasing a replacement from Amazon. Last year this went on and on, I was able to fix this by upgrading to the samsung stratosphere.
It worked fine at first, then the internet started to get really buggy and hard almost impossible to connect. I was very hesitant to have them send a replacement because of my experience with the replacement phones, however I had to concede because I could not connect to the Internet. I was assured that the replacement would undergo a 100++ point check. It arrived and I was happy with it, however a week later, it stopped charging. I spoke with a supervisor and the options he had for me was 1. keep going thru the warranty replacement process, 2 they will send me a downgraded phone (a 3G, unlike the 4G that I bought) or 3. they will buy it back for ... wait for it...$68. Another supervisor told me then they will have to keep sending out phones, every week if needed.
When I was using a basic phone, this was not a big problem, just move your contacts and you are done. With smart phones this is a lot harder, you have to load all the apps and settings again. My stand is that I am paying $200++ a month for decent service... not even perfect, just decent. I get defective phones and Verizon is not willing to rectify this.
This report was posted on Ripoff Report on 09/10/2012 01:59 AM and is a permanent record located here: https://www.ripoffreport.com/reports/verizonwireless/nationwide/verizonwireless-verizon-horrible-recertified-phones-internet-nationwide-938875. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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