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Report: #483265

Complaint Review: Vesta AT&T - Portland Oregon

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  • Reported By: metoo — Paris Texas USA
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  • Vesta AT&T Oregon Portland, Oregon United States of America

Vesta AT&T 3x $107 Fraudulent CC charges in 14 days Nationwide *EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!

*Consumer Comment: Vestal Rip-Offs

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I just checked my Mastercard bill and found two $107 charges to Vesta AT&T. Never heard of 'em, googled 'em, and here I am.



Called MCard and they said "Oh I can reach the vendor." They put me on hold and then the Vesta creep answers, and the MCard rep is gone. That did not help my attitude. Long story short, the rep asked me for the phone numbers the charges were for so he could check on them. I said "How's that possible? Didn't you understand I said I was reporting fraudulent transactions?" The guy had the rap DOWN. You know, very very calm, "I'm trying to help you, but if you don't calm down I'm going to have to disconnect...now what is the phone number the charges were for?" If you've seen 2001: A Space Odyssey, I was Dave on the phone with HAL.



Needless to say, he wore me out, and he eventually hung up on me. I called the MCard people back and explained what happened. I contested the charges, closed my account (after I found there was ANOTHER $107 charge after the closing date of my statement!), and hopefully it's over (after I fill out the affidavit, etc.)



MCard people should NEVER have left the phone line, and for that matter, if I call to report a fraud, that should be the end of it...the vendor has no way of really knowing, so how could it help to get them on the line. If any CC rep tells you they are going to do that, I'd tell them please don't, and simply report the transaction as a fraudulent one. Let their fraud people hash it out with the vendor. I'm going to sign an affidavit under penalty of perjury that says the transaction was unauthorized. That's all the CC company needs...to heck with the vendor (Vesta, in this case.)

 

 


<b><font size=+2><font color="#0000FF">EDitor's Suggestions on how to get your money back! </font></font></b>  


 


<b><font size=+1>HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO: </font></b>


 


Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account.  Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E. 


 


According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far.  Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.


 


If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done.  Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute.  Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.


 


Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything!  Direct them to the hundreds of victims reports that were filed on Rip-off Report.com.  And if you're at the bank, walk them over to their computer and make them go to this site!  If you are on the phone with them, tell them you will wait while they access this site!  Either way, be persistent!  


 


<b><font size=+1>DO NOT TAKE NO FOR AN ANSWER! </font></b>


 


Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state.  Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get. 


 


And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge!  But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state. 


 


Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was.  Be sure to call the Media if necessary so you are telling the truth.


 


If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.


 


<b><font size=+1>CHARGES TO YOUR CREDIT CARD</font></b>


 


If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away.  In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge.  In rare cases, credit card companies will review disputes, but refuse to reverse the charges.  If this occurs, complain to a manager and let them know you will be filing a report here.  


 


Remember Don't let them get away with it!   Make sure they make the Rip-off Report .. <i>The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action. </i>


 


 And good luck Let us know how you do!


 


ED Magedson Founder


RipoffReport.com


Author of www.ripoffrevenge.com


 


Rip-off Report

PO Box 310, Tempe, Arizona85280

This report was posted on Ripoff Report on 08/20/2009 10:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/vesta-att/portland-oregon-/vesta-att-3x-107-fraudulent-cc-charges-in-14-days-nationwide-editors-suggestions-on-h-483265. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Vestal Rip-Offs

AUTHOR: Jesse - (United States of America)

POSTED: Tuesday, January 12, 2010

I just bought myself an ATT Go Phone and set it up over the phone with an employee of ATT. When I was setting it up I had her charge my account for two charges of $15 (after tax it was around 16.25 each). Which is fine. Now when I checked my bank statement I found that Vestal had charged me twice for the same amount. Confused, I googled their company and found this page. Now at first I was nervous of course but instead of getting completely scared I did more research. Vestal works through ATT as their charging service. Now when I heard that I checked my phone's activity and found that all that 30 bucks had indeed been added to my phone account. Seeing that, I am now fairly confident that Vestal is on the up and up, because if they weren't, how did the money they charged me get put on my phone? However, if they start charging more money unnecessarily, I will bust some heads (metaphorically speaking).

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