Viaddress Dishonest business and thiefs Elkhart Indiana

I have been a happy customer of Viaddress for a number of years. As I live outside the USA, and Amazon will ship less and less items to addresses outside the US, I rely on a service like Viaddress to get my stuff.

As mentioned, I was a happy customer because I never had any problems. However, all this changed with a vengeance last year. I placed an order beginning of December 2012. When I had not received my goods by January, I checked online and saw that the goods had been shipped back from Singapore to Viaddress, something Viaddress failed to let me know. Strike 1!

I contacted Viaddress and they told m they had to wait for an explanation from Fedex, an explanation that supposedly they had not gotten three months later. Strike 2!

I started to get very upset as I had not only lost goods to the tune of USD 2,000.00 but also shipping expenses of an additional USD 1,800.00. After repeatedly demanding some accounting for the whereabouts of these considerable expenses, Viaddress has stopped answering since the 5th of March. Strike 3!!!!!

In conclusion: stay away from this company. They are OK as long as nothing happens, but if anything goes wrong, customer support is non-existent and they will quite happily keep your money. I consider that theft but, living in Cambodia, my legal options are somewhat limited (and Viaddress is certainly aware of that). If anyone has suggestions who to contact in the USA to pursue legal actions, I would appreciate it.