Complaint Review: Viaguard/Accu-metrics - Toronto Ontario
- Viaguard/Accu-metrics 1232 Kinston Road Toronto, Ontario Canada
- Phone:
- Web: www.accu-metrics.com
- Category: Canine DNA Testing
Viaguard/Accu-metrics Only used required picture of dog to determine DNA; did not use actual samples. Toronto Ontario
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I purchased a Canine DNA tesing kit from a seller on Ebay that was selling this product from this company. I followed all the directions regarding collecting the DNA samples. I was very skeptical about the instruction to also include a picture of the dog and did not include that picture online when registering my product. I purchased this product on 11-11-17, received it on 11-15-17, collected the samples and mailed it in on 11-17-17. Again, I did not include a picture of my dog online where I had registered to receive my results. The company said they needed a picture to include on the certificate. I did not care if I had a picture of my dog on the certificate or not, and again, was very skeptical of why they even needed a picture of my dog. The instructions provided said that I would receive my genetic profile in approximately 14 business days. I checked my account daily after 14 days, and no results were available. I was becoming much more suspicious of this company with each day I did not receive any results as I had not submitted a picture of my dog. Finally, around the first of the year I grew tired of waiting for my results, and even more skeptical about what was going on, and submitted a picture of a pure bred yellow labrador retriever. My dog is a little, black, mixed breed. Amazingly, on 1-6-18, I received my "Canine Breed Composition DNA Analysis Certificate". That certificated my dog was a "Flat-Coated Retriever & Labrador Retriever". Again, my dog is a little mixed breed and in no way could be considered a Retriever of any type. There is no way this company did any genetic testing and only looked at the submitted picture to determine the dog breed.
This report was posted on Ripoff Report on 02/03/2018 05:08 PM and is a permanent record located here: https://www.ripoffreport.com/reports/viaguardaccu-metrics/toronto-ontario-m1n1p3/viaguardaccu-metrics-only-used-required-picture-of-dog-to-determine-dna-did-not-use-act-1427107. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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