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Report: #597809

Complaint Review: Video Professor - Internet

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  • Reported By: John — Minneapolis Minnesota United States of America
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  • Video Professor POB 150741 lakewood Colorado 80215 Internet United States of America

Video Professor Have we lost our money?? After calling and being given the run around regarding the refund policy, and after receiving an acknowledgement of receipt on Mar 15, I have been calling this company. Yester Internet

*General Comment: You may yet get your money back

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HAVE WE LOST OUR MONEY??  I am afraid so!. Anyone waiting for a refund had better take immediate steps... I returned Videos on Mar 15th 2010, received an acknowledgement that Refunds would be processed 21-30 BUSINESS days after receipt. I have called and received the same information from a receptionist. Tuesday  April 27 I called and a recorded message said "call back in business hours" I called again an hour later 'office is closed". I immediately requested by Credit Card company to intervene. In the meantime I have $400.00 sitting on my card. TAKE ACTION NOW, this company looks as if  Video Professor has done a "runner"!

This report was posted on Ripoff Report on 04/28/2010 11:14 AM and is a permanent record located here: https://www.ripoffreport.com/reports/video-professor/internet/video-professor-have-we-lost-our-money-after-calling-and-being-given-the-run-around-reg-597809. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

You may yet get your money back

AUTHOR: Eugene - (U.S.A.)

POSTED: Saturday, June 19, 2010

Please don't lose hope.  My wife also fell for this scam.  By the time we realized the "free" offer wasn't really free, we had been taken for $400 bucks.  She tried calling the company, but was told the ten day grace period was up.  Figuring the ebay disk was free, we never even opened the package in ten days.  We were told we should have (who the hell are they to tell me when I have to open my own mail!) and we would have seen the terms of the contract.  Listen, any legitimate company offering a free trial disk would have just sent the free disk, not tried to trick you with a crap load of expensive stuff hidden in the same box.  Anyway, they told us we were stuck with the package and billed us $400.  So you know what I did?  I disputed the charge with VISA and they sent me a complaint form authorizing them to go to bat for me.  Within three weeks I had my money back!  Every penny.  Then, just for good measure, I had my credit card changed so they couldn't access it again.  A lot to go through, but necessary when you are dealing with a company with this many complaints.

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