Video Professor Have we lost our money?? After calling and being given the run around regarding the refund policy, and after receiving an acknowledgement of receipt on Mar 15, I have been calling this company. Yester Internet

Please don't lose hope.  My wife also fell for this scam.  By the time we realized the "free" offer wasn't really free, we had been taken for $400 bucks.  She tried calling the company, but was told the ten day grace period was up.  Figuring the ebay disk was free, we never even opened the package in ten days.  We were told we should have (who the hell are they to tell me when I have to open my own mail!) and we would have seen the terms of the contract.  Listen, any legitimate company offering a free trial disk would have just sent the free disk, not tried to trick you with a crap load of expensive stuff hidden in the same box.  Anyway, they told us we were stuck with the package and billed us $400.  So you know what I did?  I disputed the charge with VISA and they sent me a complaint form authorizing them to go to bat for me.  Within three weeks I had my money back!  Every penny.  Then, just for good measure, I had my credit card changed so they couldn't access it again.  A lot to go through, but necessary when you are dealing with a company with this many complaints.