Vinted Total Scam with awful customer service. Internet

 Ordered a jacket online from another girl on vinted. Policy states if you do not have the product within 7-10 days that you "are covered!" (will be refunded). I waited past the 7-10 business days before contacting customer support about a refund (i work in customer service and understand that sometimes usps has delays, so I gave it an extra couple of days). They suggested that we (buyer and seller) file a claim with the USPS. we both filed a claim, to no avail. Waited another week and contacted support again to advise that nothing came of the claim and the package was lost in transit (per Usps) and not expected to arrive. Was then told multiple times to file more claims, etc. 20 emails later I screenshot their policy and attached that as well as the tracking info, a stamped letter from the post office on all claims that stated it was lost in transit, and demanded a refund. They then refused to give one, I asked for a manager multiple times and wasnt given one, then they just stopped replying to the emails until finally they told me that it was the sellers responsibility to provide me with a refund -- keep in mind, the seller doesnt receive any money until after I accept the package. vinted keeps the money until I accept a package that at this point I wasnt going to receive. Then they said it was my fault because the label wasnt insured (although their policy states that all labels are insured, and I was the buyer, not the shipper, I had nothing to do with the label they provided the seller!) after 10 more emails and a bad review on the Google play store app site, they still did nothing. I sent yet another email threatening to involve my attorney, they then quoted more requirements I needed to provide in order to receive a refund. (keep in mind this is all against their policy that they posted) I told them to never contact me again as I would be disputing the charge with my bank, which took ANOTHER 2 weeks, in which I obviously got my money back, and then vinted another week afterwards finally decided to email me advising that they would process a partial refund (which was not even a fraction of the price I paid), but added that I was "being unfair" because "the seller lost her merchandise too" -- who pays for products that they never receive?? Total Scam and will never recommend to anyone again. And the customer service is a total joke, the policies are clearly meaningless, and I'm quite shocked that theyre still in business at this point. No one should ever have to go through something like that, let alone wait nearly 2 months to get a refund for products never received, such a joke of a company. Buyer beware.