Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #608024

Complaint Review: Virgin Mobile USA - Internet Internet

  • Submitted:
  • Updated:
  • Reported By: DrDave — Parma Michigan United States of America
  • Author Not Confirmed What's this?
    • Why?
  • Virgin Mobile USA Internet United States of America

Virgin Mobile USA charged .15 per text on unlimited texting plan they refuse to make right Internet

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment What's this?
Corporate Advocacy Program What's this?

Show customers why they should trust your business over your competitors...

Add Rebuttal to this Report What's this?
File New Report What's this?
← Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I put $28 on my account 3 days before due date for my texters delight unlimited texting plan. At 7:30 pm on the due date I get a message on my phone that service is unavailable due to low account balance (it's a $19 a month plan by the way). I went to their web site and it said there was a problem with my payment so I re-entered my bank info and made another payment of $28.

Then I find out the first payment cleared my bank on the day it was made. I tried to call but even though their website says they are open til 9pm PST at 7pm I get a recording that they are closed. So I e-mailed them to which I got a response 2 days later

Their e-mail said that my plan doesn't reset until 8pm on the due date so any text messages sent before 8pm on that day get charged at .15 per. Nobody told me that when I bought the phone or plan (or I wouldn't have bought it).

I don't know about you but to me that sounds like a system designed to rip off customers. If there is enough money in my account to reset it why in the world would that money get used up for something I'm not supposed to get charged for.

This report was posted on Ripoff Report on 05/27/2010 02:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/virgin-mobile-usa/internet/virgin-mobile-usa-charged-15-per-text-on-unlimited-texting-plan-they-refuse-to-make-rig-608024. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Virgin Mobile USA

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Related Reports

1, Report #1486820
Oct 24 2019
10:15 AM
Virgin Mobile Virgin Mobile USA cellphone service not fully provided Kansas City Missouri
Author: Mississippi
2, Report #1455854
Aug 09 2018
03:56 PM
Virgin Mobile USA Virgin Mobile cellphone repair issue Internet
3, Report #1382217
Jun 29 2017
08:23 PM
Photo
Virgin Mobile USA This cellular phone companys prepaid services sells phone cards in various monetary denominations. What they DO NOT tell you is that their plans have set prices. Nationwide
Author: Woodbine, Georgia
4, Report #1265197
Jul 14 2016
03:35 PM
virgin mobile ,usa? Virgin mobile Off shore company is a rippoff!!! Manilla? Nationwide
Author: Goleta, California
5, Report #1275890
Dec 23 2015
06:35 AM
Photo
virgin mobile USA virgin, virgin mobile, virginmobile VM rippoff price gouge price match scam bait and switch walnut Nationwide
Author: laurel, Delaware
6, Report #1225214
Apr 27 2015
02:47 PM
Virgin Mobile USA Refused to Take Back Brand New Mobile Phone and Issue RME and Refund Warren New Jersey
Author: Alabama
7, Report #1142390
Apr 28 2014
02:30 PM
Virgin Mobile Virgin Mobile USA Bad 3G service, for more than one year. Never resolved. Refuse to keep their own promises. Warren New Jersey
Author: Brawley, California
8, Report #1116386
Jan 17 2014
03:34 PM
virgin mobile usa Total ripoff   st. louis Nationwide
Author: maplewood, Missouri
9, Report #1115543
Jan 14 2014
06:19 PM
Rebuttal
Virgin Mobile USA Consistent Misadvertisement! Warren New Jersey
Author: Medford, Oregon
10, Report #1108928
Dec 21 2013
05:39 PM
Rebuttal Photo
Virgin mobile USA to short days to deside Select State/do
Author: channelview, Texas
11, Report #1104724
Dec 05 2013
05:44 PM
Virgin Mobile USA This company refused to refund me for a broken down phone they gave me Internet
Author: Detroit, Michigan
12, Report #1090314
Oct 08 2013
08:34 AM
Assurance Wireless Virgin Mobile, USA. Sprint. Terminated Service, Incompetent Customer Service, Discriminatory Practices Parsippany New Jersey
Author: Hilmar, California
13, Report #1090018
Oct 07 2013
08:47 AM
Virgin Mobile USA No Refund of Initial Payment on Cancellation Internet
Author: Colorado
14, Report #1089666
Oct 05 2013
07:31 AM
Virgin Mobile USA Virgin Mobile promised $70 credit to account won't give it none Internet
Author: Paw Paw, Michigan
15, Report #1074334
Aug 08 2013
08:31 PM
Virgin Mobile USA Unethical sales practices, inadequate coverage, dispicable customer service Nationwide
Author: Muscadine, Alabama
16, Report #1068195
Jul 18 2013
04:00 PM
Photo
Virgin Mobile USA virgin mobile, phone service, rip off, bad customer serivce Internet
Author: CHARLESTON, Illinois
17, Report #1055436
May 31 2013
06:06 PM
Rebuttal
Assurance Wireless, Virgin Mobile Usa Lifeline Assistance unethical, erroneous billing practice & charges, multiple business contacts and addresses Parsippany New Jersey
Author: 10512, New York
18, Report #1049344
May 08 2013
11:22 AM
Virgin Mobile USA Refusing to give me a compatible phone in replacement for my HTC EVO Plainsfield Indiana
Author: Fallon, Nevada
19, Report #1040959
Apr 19 2013
11:40 PM
Rebuttal
Assurance Wireless Virgin Mobile USA Failure To Honor Agreement Parsippany, New Jersey
Author: Miami, Florida
20, Report #1040200
Apr 05 2013
11:37 AM
Updated Rebuttal
virgin mobile usa paid for a plan and don't have internet warren, New Jersey
Author: Eufaula, Oklahoma
21, Report #1037091
Mar 22 2013
12:39 PM
Virgin Mobile USA False and misleading information provided by Customer Service Internet
Author: Kansas City, Kansas
22, Report #1014761
Feb 15 2013
09:55 AM
VIRGIN MOBILE USA BROADBAND2GO VIRGIN MOBILE SCAM! Plainfield, Indiana
Author: LINCOLN PARK, New Jersey
23, Report #1003909
Jan 27 2013
06:40 PM
Photo
virgin mobile2go virgin mobile usa False Data Usage and False hours usage london United Kingdom
Author: winfield, West Virginia
24, Report #1000622
Jan 21 2013
01:19 PM
virgin mobile usa cellular Virgin mobile/ Sprint after 10 years of service with virgin mobile i have,in one week been charged $9.99 three times with no reason. It was refunded after calling and i was told it wouldnt happen again but it did. and agai Internet
Author: belleville, Illinois
25, Report #957621
Oct 20 2012
11:31 AM
Virgin Mobile Usa Inc. WE HAVE YOUR MONEY TRY AND GET IT BACK...LIARS AND SCAMMERS Warren, New Jersey
Author: Glendale, New York

Read more reports about Virgin Mobile USA

Legend
NewNew UpdatedUpdated RebutalRebuttal PhotoPhoto
Blue World Pools
Featured Reports
Nicole Santanelli Trashed Rental Home and has not paid rent in 3 months Port St Lucie Florida
Nicole Santanelli Trashed Rental Home and has not paid rent in 3 months Port St Lucie Florida
Offshore Corp Talk - banned me permanently
Offshore Corp Talk - banned me permanently, refuses to refund paid "lifetime” subscription. arbitrary, abusive, and deceptive moderation. Threatening Email from OffshoreCorpTalk
Wilshire Financial Services
Geeks Ondemand LLC, Lizeth Lagomarcino Papaleo Geeks Ondemand LLC, The Geeks Mob SCAM! Company website run by crooks outside USA pretending to be in USA to get USA money taking your hard-earned dollars funneling it to the country of Peru
Wilshire Financial Services
Shohrab Chowdhury Shorab, Mohammed Shohrab, Shohrab Bengali Heed this warning about Shohrab Chowdhury. He misrepresents skills, says he is in US, but is in other countries, opens backdoors in software
Wilshire Financial Services
Victoria Pressly AKA Victoria Talbot? SCAM - promised PR press and bookings nothing came of it!!! $4000 later! still nothing. Cherry valley New York
Wilshire Financial Services
ENDBAR FOUNDATIONS INC efi demolition equipment, Endbar Foundations Screwed me out of $2000 on the 1st job and $29,970 on the 2nd Job over 10 Months of work gone. De Ruyter New York
Wilshire Financial Services
Progressive RV insurance Blowing me off. RV involved in hail storm , my RV roof started to leak progressive RV insurance is trying to play the blame game
Wilshire Financial Services
Kalyan Pathuri Scamming Experiences Over Years - Investment scam is the elephant in the room that everyone is aware of yet doesn't acknowledge in the open, and that is the very act that every investment scammer out there takes advantage of. Rockville MD
Wilshire Financial Services
Tervana Car collection Bought a car...or so I thought. I have a loan for a $30,000 car, yet I have no car, "I have been completely ripped off." the General manager said Hollywood Florida
How To Feature Your Report Like Above >>
Blue World Pools
Featured Reports
Wilshire Financial Services
Patsy Ward Hollywood Public Defender Patsy Ward is railroading a disabled autistic child to prison Los Angeles California
Wilshire Financial Services
Regal Keto Shark Tank Regal Keto Diet Pills Reviews This weight is usually regained quickly once you go off the cleanse. Overall, there is little evidence that detox diets help eliminate any of these compounds. Ferndale WA
Wilshire Financial Services
Spectrum Cable Spectrum Came into my home, damaged my PC and leaves me screwed. Their product sucks.
Wilshire Financial Services
Chase Geiser Cube Advertising LLC The American Report Podcast Complete scam artist that uses the seller platform Fiverr.com to help him rip off hard working people for thousands of dollars. He is a liar and a total joke. Austin Texas
Wilshire Financial Services
AMC LLC PROPERTY MANAGEMENT MATT GOELZE IS A LIAR AND A THIEF REFUSING TO GIVE ME BACK MY RENTAL DEPOSIT Salt Lake City Utah
Wilshire Financial Services
Tactical USA login.tacticalusa.com Failed to deliver on all promised goods and services Boston MA
Wilshire Financial Services
Priority Wrecker Service BEWARE OF CASH ONLY SCAMMING TOWING COMPANY, THEY CHARGE $75 PER MILE AND THEY TAKE CASH ONLY THE OWNER IS A CONVICTED FELON WHO HAS multiple arrest Batavia Illinois
How To Feature Your Report Like Above >>
Wilshire Financial Services
WeGoLook
Ripoff Report Verified Safe
Ripoff Report Verified Safe

Advertisers above have met our
strict standards for business conduct.

Ripoff Report Legal Directory
X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now