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Report: #711377

Complaint Review: Virgin Mobile USA - Internet Internet

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  • Reported By: johnsal — port orange Florida USA
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  • Virgin Mobile USA Internet United States of America

Virgin Mobile USA Multiple $9.99 charges unexplained on prepaid phone, Internet

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  Virgin Mobile will not explain multiple charges of $9.99 against my prepaid phone that I use only occasionally. 
  I have paid the required $20 top up on time for over three years, usually maintaining a credit of $75 to $100. Finding my credit depleated, I checked my account activity on Virgin's website and found repeated $9.99  "xtras" charges with no  "to/from" number referenced.  After finally reaching a real person, the representative could not/would not give any reasonable explanation. I have been ripped off in excess of $100 so far and will not continue use of this service. 

This report was posted on Ripoff Report on 03/29/2011 07:09 AM and is a permanent record located here: https://www.ripoffreport.com/reports/virgin-mobile-usa/internet/virgin-mobile-usa-multiple-999-charges-unexplained-on-prepaid-phone-internet-711377. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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