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Report: #724128

Complaint Review: Virgin Mobile USA - Warren New Jersey

  • Submitted:
  • Updated:
  • Reported By: Carrie — Morehead City North Carolina United States of America
  • Author Not Confirmed What's this?
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  • Virgin Mobile USA Warren, New Jersey United States of America

Virgin Mobile USA INTERNET DOESN'T WORK ON OPTIMUS V PHONE Warren , New Jersey

*Author of original report: Got them to fix my problem

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I bought an Optimus V Virgin Mobile phone and the 3G Internet does not work, I have called Virgin Mobile I can't even tell you how many times. 

Each time I call they tell me to take the battery out and reboot the phone and 3G will start working. I have taken the battery out reset the phone to factory settings done everything they have told me to do. They have even sent me another piece of crap phone and it doesn't work either. 

 Fact is they have a phone on the market for $150. or more that does not do what it is supposed to do. They put it out there and they don't have the network right for compatibility with the android system. 

Customer service will quickly tell you any lies they have to, to get you off the phone. I have even asked for the phone number to cooperate headquarters. They told me I would have to write to them. HA! I am not writing to anybody but you guys. 
 
I went online tonight and found the number for cooperate and can't wait till Monday morning. They will certainly be hearing from me. The customer service people I talk to all tell me they are putting in an investigation on my phone troubles. They should have about 30 of them now just for me. I think I have talked to every employee they have over the last 3 weeks and none of them have been able to help me. 

I am very disappointed with them and have been a loyal customer with them for about 7 years now. Won't be much longer at this rate. 

This report was posted on Ripoff Report on 04/30/2011 07:04 PM and is a permanent record located here: https://www.ripoffreport.com/reports/virgin-mobile-usa/warren-new-jersey-/virgin-mobile-usa-internet-doesnt-work-on-optimus-v-phone-warren-new-jersey-724128. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
0Employee/Owner

#1 Author of original report

Got them to fix my problem

AUTHOR: 28557 - (United States of America)

POSTED: Monday, May 02, 2011

  Well its Monday and like I promised I called the cooperate offices, they got me
in touch with executive excavation? dept. 
  The lady reset the phone within the system apparently the customer service 
was only resetting the account. And she restarted my plan so I have 15 free days. 
   My 3G is working great for now lets hope it stays that way. If you have a problem 
with Virgin Mobile don't even bother with customer service. Go online and get the number
for Cooperate Headquarters in Warren NJ That should get your ball rolling. 
   Once again a satisfied customer. :)

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