Virginmobile poor custmer service New Jersey internet

For over a year or more I have been paying a monthly charge on my credit card. $38.00 for 300 minutes. Minutes were not rollover.I contacted virgin mobile by email mulitple times to change plan .Each time I would get a automated response,that someone would get back to me.emails 1464555, 1464557,1465281,1433578,1465281. to list a few.

I use less minutes and I was paying for 300. In June I emailed virgin mobile and again requested my plan be changed and put on my credit card for convience. I again was charged the $38.00. I used under 20 minutes for July.

I wanted virgin mobile to credit my acount and charge me for rollover minutes. Payment due 8/1/09. I will probably be charged a late fee cause credit card payment not made on time.I just wanted to be treated fairly.

I am still emailing www.virginmobileusa.com and still not getting my dilema resolved. In fact I was advised I could switch plans using my phone. I tried to do so ,and it keeps coming up Network Unavailable retry later. This has been going on for 4+ hours. Now when I try my phone shuts down. Which only frustrates me more because now I can't access my account at all using my phone. Next billing suppose to be 8/5/09.

In my emails I explained that I did not want to lose my number due to it being emergency contact for grandchildren.I just wanted to STOP paying for minutes I wasn't using.

I am tired of wasteing my time, trying to do somthing on line and getting nowhere. I feel this is poor customer service. I have filed this complaint in hopes that Virgin Mobile will correct this situation. Because if it is happening to me, then I am sure it is happening to others. Which is sad considering they say customer satisfaction is important to them, Could have fooled me.

Trish
Schenectady, New York
U.S.A.