Vitalchek A LexisNexis Company vitalchek canceled order for no reason and never issued refund or response Brentwood Tennessee

Ordered Birth Certificate for my wife mother from Vitalchek on 3/7/18 order # 76388447 Pin # 773000. When we checked it said canceled 3/9/18. There was no email letting us know any updates. When we checked website it stated refund 3 to 5 days. It is the 25th which is about 16 days after cancellation and 18 days after order. No Refund. No Response. No Answer on phone only please hold for nearly an hour. No success at resolving this. Please Advise. Total amount $49.50 Paid with credit card.