Report: #835552

Complaint Review: Vivint

  • Submitted: Tue, February 07, 2012
  • Updated: Tue, January 19, 2016
  • Reported By: frank — wichita Kansas United States of America
  • Vivint

    United States of America

Vivint alarm  Vivint home security and home automation, Internet

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Company sold us an alarm system with a 2year contract  back when they were apx alarm system. We had a good first 2 years the company, was great to work with wonderful partnering.

 However than they changed thier name to Vivint and that seemed to be when the trouble started even though they told me there would be no change in staff and or policy.We fell on hard times and tried to get them to discontinue our service which was going into the third year about 2years 6months this is one of those things they dont tell you when your 2 years of contract is over if you dont send them confirmation that you want to suspend or cancel service they auto renew contract another year and you CAN'T get out of it unless you are willing to pay for the remainder of you service that they extended i even asked the installer this and he told me they go month to month after your contract was over.

so we ended up with a bill that was adding up for like 5 months even thou they cut my monitoring service off they continued to bill me they were getting something for nothing, I.E. my money but no service.the only thing i got out of it was thier redicuously overpriced alarm system that can not be used anywhere else becuase they are exclusive to this equipment.

I tried to work out payment arrangements by asking them to suspend my services temp. so i could get my head back above water they said the only way i could do that was to cancel my service and never be allowed to come back as a vivint customer ever again so now i have this 1500$ paperweight mounted to my wall that tells me when my front and back doors are open

Please if you are considering an alarm system save yourself the heart ache and go with someone more professional who has been around not these clowns dont end up like me writing a Ripoff Report

This report was posted on Ripoff Report on 02/07/2012 04:38 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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