Report: #936730

Complaint Review: Vivint

  • Submitted: Tue, September 04, 2012
  • Updated: Wed, January 13, 2016
  • Reported By: Vivnt Sucker — Minnesota United States of America
  • Vivint

    United States of America

Vivint  Rip-off, devious, scam, security, alarm, Internet

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Vivint is the worst!!! Do not go with them.  The so-called wireless system requires hard wiring!!! Don't let them tell you otherwise.

My family has tried the system for a few months like they talked us into.  Now they refuse to remove the system and we are locked into a contract.  We are not able to use the system at all, it is dysfunctional  just like the company.  These people are shysters and unethical.  What a waste! 

Vivint pressures you into an installation.  I should have known when they refused to come the next day for installation.  And then the installation took 7 hours!  We even felt obligated to feed the installer.  Do our foreheads say sucker or what?  They promise energy savings that never materialize, refuse to give what was agreed to - i.e. second key pad with same functionality, have caused multiple false alarms because the ceiling fans, draperies, street traffic, and yes even squirrels jumping on the deck set off the alarms.  We cannot cancel the alarm to the police because of the way the system is configured.

They told me a permit was pulled as required by city code but I should have known this was a lie because it was crammed down our throats and installed on a Saturday.  My local PD does not need to be treated this way and neither do we. 

We cannot deactivate the garage as promised, the thermostat will not work with a dual stage motor, the thermostat also resets and overrides our commands. When I asked for a thermostat manual I was told that it was so simple to use that one was not needed - WRONG!  The furnace technician I needed to hire to try and get the thermostat working told me that it is a piece of crap and should not be used.  Hence it proves out the situation that we do not command our own thermostat.

When I complained this litany to Vivant they said it does not matter what the sales rep said we are locked into a contract with the service.  They then sent us a letter (as required by the Minnesota business regulators) stating that they have tried to contact us to correct the situation - when they have not so much as called as can be proven by our telephone logs.  Such phony business practices to get around a requirement for doing business in the State of Minnesota. 

No wonder they changed their company name from APX - they could not operate under the old name because of their devious practices. Be assured, that every chance I get, I let people know how deficient and devious the company is and that under no circumstances should anyone become a customer. I hear there is a class action lawsuit pending in Minnesota, which I am joining. 

If you are interested in filing a formal complaint with the Minnesota DOC, the Minnesota attorney general's office, and the BBB the company license number is TS 01618. Hopefully local law enforcement agencies will ban the installations or at least require a permit, thus allowing them to refuse permits for all Vivint installations.  

This report was posted on Ripoff Report on 09/04/2012 01:26 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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