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Report: #1359126

Complaint Review: Vivint - Nationwide

  • Submitted: Wed, March 01, 2017
  • Updated: Wed, March 01, 2017
  • Reported By: Keef — Beaumont Texas USA
  • Vivint


Vivint Vivint home security, Vivint alarm monitoring DECEPTIVE, OUT AND OUT FRAUD! Provo Utah

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We live in a small town with little to no crime. All of a sudden there were businesses having their back doors broken into, even though nothing was stolen. Shortly afterwards Vivint started coming door to door to peoples homes and businesses selling alarm systems. 

My wife and I were gullable, as they used scare tactics to stress the importance of purchasing their alarm service.

My wife and I both explained to the young man that we were renting and might possibly be moving the future. He then stated that the contract was a 2 year contract. When we asked him what the buy out would be if we had to move, he stated that it would be the remainder owed which was approximately three to four hundred dollars and that it was an easy process.

Now we are having to move due to medical reasons and cannot afford Vivint any longer. We contacted Vivint on the phone (speaker phone so we both could listen and speak) and the customer service person was rude and obnoxious. He told us the contract was for five years and that there was no buy out like the salesperson had told us. He said we could pay for the entire five years and be done. That would have been well over $3000.00. He said we could advertise our system online via ebay or craigslist and have someone buy out our contract. Which is a joke. We are not crooks and could not mislead someone into buying a contract built on fraud and bad service.


Service is another issue all together. The camera that we had installed has NEVER worked. Everytime we called to have it checked out the service person said "reboot the system and it will show up." That NEVER worked. We were also told that the alarm would not be activated by our small pets since they are all under 30lbs. That too was a LIE. Everytime we leave, we must put the alarm in 'STAY MODE' (which ignores the sensors) otherwise it will go off continueously.


I cannot believe for the life of me how a company like this is in business? Especially in our great state of TEXAS!??


If ANYONE could please let us know of any class action cases in TX. against Vivint, we would grately appreciate it.


We just keep praying that GOD will TAKE AWAY this Evil from our lives, as the stress is causing more health issues.

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