Vivint  Breach of Contract - Failure to Respond Provo, Utah

We were contacted by a Vivint door-2-door home security representative upon the completion of our home remodeling. After a very lengthy presentatation, their representative assured myself and my family that services provided by Vivint would prove to be invaluable as a precaution against home burglary as well as a quick response measure providing for the well-being of two indviduals living in the home that would need a fast response by medical emergency personnel should the need arise. Ever since the initial equipment install, we have had nothing but problems with both the equipment installed by Vivint technicians, and by the lack of concern shown to us by the Vivint personnel in their support department. Have tried repeatedly to get Vivint to honor their own contract by either repairing or replacing the faulty equipment only to have them say the problem is not the equipment itself but is indeed caused by our living on the "fringe" of their coverage area. If that is the case, then why was this not identified by their representative when he sold us the system? Another problem is with the lack of their call center to respond during a recent situation where the call center DID NOT respond for 40 minutes after the alarm on our home was activated. Thank goodness it did not require medical emergency response. After REPEATED calls to Vivint over the past three months, and their continued lack of concern to deal with these issues, we have decided to take legal matters to remedy this situation and terminate all future contact with Vivint with the exception of will be required under California law to get our initial deposit and all additional funds that have been paid to Vivint in the form of monthy maintenance payments.