Complaint Review: Vivint - Provo Utah
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- Author Confirmed
- Vivint 4931 North 300 West Provo, Utah United States of America
- Phone: 800.216.5232
- Web: vivint.com
- Category: Home Security
Vivint. Inc. APX Alarms Vivint turned my account over to a collection agency after I LEGALLY cancelled my contract Provo, Utah
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On August 14, 2012, two men showed up at my home selling a home security system. Even though I usually do not give door-to-door salesmen the time if day I let them in and eventually signed a contract with Vivint, Inc. The salesman stated that I would receive 30 days free and he would reimburse me the $99.99 for the installation.
I gave Vivint permission to debit my account for $148.98 for one month of service and the installation. Scott Brown, the salesman stated right before I signed the contract he was going to give me "a $100 bill to reimburse" me for the installation. Once I signed the contract Scott stated he did not have the $100 bill and would bring it by "tomorrow". Tomorrow never came.
Anyway, on August 15, 2012 my wife googled Vivint and found THOUSANDS of compaints. I immedately called Vivint and let them know I was cancelling the contract. I then faxed a copy of the cancellation notice to Vivint (15 hours after signing it) along with a letter explaining why I was cancelling. I was told that the reason I was cancelling needed to be included with the cancellation notice.
On August 16, 2012 I mailed, certified, return receipt requested, the cancellation notice, the letter explaining why I canceled and a copy of the fax confirmation to Vivint. Which they signed for and I received the green card back signed. On the same date I went to my bank and asked to recover the one payment they had already debited. I also placed a "stop payment" on all FUTURE debits.
On August 23, 2012 my bank recovered the money debited from my account. So, you would think I would be OK. Not with Vivint. Today, August 27, 2012 I received a call from a collection agency informing me my account has been turned over to them for collections. I informed them they had no legal right to call me and I hung up. If I can find an attorney to take this case, I am going to sue them.
Stay away from Vivint.
This report was posted on Ripoff Report on 08/28/2012 03:44 PM and is a permanent record located here: https://www.ripoffreport.com/reports/vivint/provo-utah-84604/vivint-inc-apx-alarms-vivint-turned-my-account-over-to-a-collection-agency-after-i-legal-933911. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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