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Report: #1393170

Complaint Review: Vivint - Provo Utah

  • Submitted: Wed, August 16, 2017
  • Updated: Wed, August 16, 2017
  • Reported By: Dawn — Mobile Alabama USA
  • Vivint

    Provo, Utah

Vivint Vivint Home Security Worst Customer Service Ever-Can't get out of your Contract Provo Utah

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Worst customer service ever?  Never deal with this company, they won't let you out of your contract.  I had to sign for 6 years and had problems from day one with faulty inept installation technicians, false alarms, faulty products and ridiculous hold times when you have to call the customer service center.  I fussed and fussed and they do not care.

Tried to get out of the contract after complaining and complaining and still have over a year to pay them on my 6 year contract.  Speaking to managers and Supervisors does not help, they do not care.  They do not listen to "recordings to ensure quality". 

I will tell everyone about this company and would never recommend them.  They are a total scam and ripoff to not let you out of your contract when you have problem after problem because of their company and technicians.  I hate that I have over a year to keep paying these bastards!!!!  Do not deal with this expensive ripoff company, get a wireless system for less than half of what I pay now.  They are horrible.


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