VRBO.com Vacation Rental By Owner Homeaway.com No Refund after paying for a Full year and not using it Austin Internet

The reason for my review is to file a complaint about VRBO.  We have used the company for 5 years now with 5 of our properties.  We upgraded one of the properties to the next level subscription and paid $449 for the year of service.  7 months prior to that we paid the $340 for another subscription for Vacation Rentals.com (another sister site of theirs).  We have just sold this rental property now a month after signing up for the year and they will not refund us one dime.  The will not even transfer any credit to any of the other properties that we still have with them.  

I have spoken to 3 people, including a manager and all of which told me that there is no way they could give me the amount of unused funds even as a credit. Terrible customer service.