VW Credit VW Credit incorreclty processed my monthly payment did not inform me their error now report me unfairly to Credit Bureau Hillsboro Oregon

Very serious mishandling of my account which has resultant in the incorrect reporting to the credit bureau.  I have excellent credit due to the fact that I always pay my bills on time or within the grace period; this is the case with your company.

On June 10^th at about 2pm I called and spoke to Jasmine. I authorized her to pay my monthly payment of $220.20 from my chase account on file. I confirmed of the info with her and the call was ended. Apparently even thought she had indicated during the call she had the info she needed she did not complete the transaction. She then called back much later that day and left a voice mail that did not refer to this problem. I did not received the message and it was not relayed to me by my family as normally an urgent message would have been.

I had left on a family emergency trip to Chile  and was gone for almost a month.When I returned from Chile I contacted VW credit to be informed at first quote rudely by collections that my account was 30 days past due and the payment had to be made immediately . I of course paid and asked to speak to a supervisor  who was refused  to do anything to fix this situation with the credit reporting. Also she refused to let me speak to her supervisor, Rich, although I ask several times .

She did waive my late fee but my main concern  is the detrimental   report on my credit.My point is an error occur when Jasmine processed my payment as although I was not  informed she has to give me the confirmation number . The funds and account were correct but she did not finish the transaction. When she called back much later as I had already left for the airport she did not indicate there was a problem on the message. Furthermore VW has my email and I was not notified of any problems. I did not make the mistake it was done by your agent so I should not be penalized.  

Hopefully you will resolve this correctly and retract the negative credit report as I was not at fault. I have been a very good customer of VW and this is my third VW purchase. I would like to continue supporting your company but can not with this level of inequality .  I am very upset by this incorrect action and if it can not be resolve by your company I will report this to the  authorities